Customer Success Manager

6 days ago

Montreal, Quebec, Canada Everflow Technologies Inc. Full time US$65,000 - US$91,000 per year

The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We're a bootstrapped company (over $27M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We're the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy.

We are accepting applications from candidates that reside in the following areas:
  • Florida: Tampa, Miami, or Orlando
  • New York: NYC
  • Canada: Montreal, QC
About the role

Customer Success Manager - Payments is responsible for full life cycle management of clients. This includes support and also onboarding and success. They are also expected to define and improve the processes to set the proper framework for scale. Part of this position is also to assist with our payment services component called Managed Payments.

What you'll do
  • Ability to be a front-line account manager from a relationship and technical perspective
  • Develop expertise with new products and features and be able to evangelize them with clients
  • Provide client feedback to internal teams
  • Help onboard new clients including training
  • Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals.
  • Define and improve the current process
  • Creating and maintaining the Everflow Pay helpdesk, webinars or any other documentation
  • Assisting clients in setting up our Managed Payments services and executing on customer's payment cycles.
  • Leveraging different payments solutions not limited to Everflow Pay, Tipalti, and Veem to collect funds into these wallets from clients and then send payments out to payees in a timely manner.
Qualifications
  • Good product sense and a willingness to learn
  • Experience with payment processing is a bonus
  • Strong analytical background and a good grasp of internet technologies
  • 3 years minimum of digital advertising experience
  • Familiarity with project management and customer success tools
  • Sales and/or Business Development experience is preferred, but not required
  • BA/BS in a relevant field
  • High proficiency in English
Compensation
  • Base Salary: $65,000 - $70,000
  • Bonus Potential: 25% of Base Salary

Perks include:

  • Employer Covered Medical, Dental and Vision Insurance
  • Unlimited PTO
  • 401(k) (No matching at this time)
  • Paid parental leave for putting your family first
  • Startup-like environment, without the constant rush to raise the next round of funding
  • A very collaborative team and culture
  • Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.

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