Manager at Dog

Full-Time Facility Manager – Premium Pet Resort | $50,000 - $65,000/year | Dog-Friendly Workplace

Location: North Vancouver, BC

Hours: 5 days/week (includes weekends/holidays)

Salary $50,000 - $65,000 / year

Join a Team That Loves Pets as Much as You Do

At Jet Pet Resort North Shore, we provide premium dog daycare and overnight boarding for cats and dogs. Our clients trust us to care for their pets like family. The ideal candidate is an animal lover and an experienced people-leader who has a sales, hotel, hospitality or retail background. You are passionate about providing an incredible customer/pet experience and growing your leadership skills. Your innate entrepreneurial spirit is drawing you to a place where you can make a valuable contribution, a place where you can really add value.

Who We Are:

Company Purpose: We help pets be a more valued member of their family by providing an amazing care experience while their parents are away.

Our Values:

Together

We are in this together. We respect and look out for one another. We know we're all human, and we can't do any of this alone.

Inspired

We are passionate about what we do, and know that we are connected to something greater than ourselves.

Inventive

We are creators, leaders, and self-starters. We try new things, continuously learn, challenge convention, and we're not afraid to fail.

Authentic

We are genuine to our brand, purpose, and values. We're not perfect, and we don't pretend to be. We are always transparent and do the right thing - even when no one is looking.

Tenacious

We never settle. We get stuff done and we get it done really well. We are determined to do this better.

Playful

Life should be fun. We like to laugh. Let's play

Job purpose:

The core purpose of the Manager is threefold: (1) Manage our Jet Pet North Shore team, facility, and customer relations and communication as efficiently as possible while living out our Company Values; and (2) Lead Inside Sales and ensure that all services are systematically performed consistent with our company ethos, culture and brand standards; and (3) To delight our customers while focusing on fostering a happy team and a profitable business.

Key responsibilities:

Team Management

• Assisting in the recruiting of new team and terminations when necessary
• Lead by example, is hands-on with a positive, can-do attitude, is solution driven and open to new ideas
• Engage and motivate team to grow careers within Jet Pet, be aware of existing and potentially new career paths within the company
• Creating & continually updating training manuals and efficient work processes with the senior team, for our team
• Supervising the training of team with the senior team, using the training manual and process training lists
• Setting work schedules and authorising shift changes (keeping team hours to the necessary amount per week to align with budget and adequality staffing with senior team vs part-time team)
• Finding cover when a team member can not work a shift
• Dealing with team issues and being open to accepting feedback and ideas for improvement
• Accepting and giving clear, positive, and constructive criticism
• Ensuring all procedures are followed 100% in accordance with Jet Pet Procedures, 100% of the time in the daily running of the facility (striving for excellence)
• Being reachable in case of team questions or emergencies, if not available to have set a plan in place with the senior team and the Director of Operations

Customer Relations

• Providing great customer service, leading Inside Sales at front desk and driving sales with clients for booking day-care and resort stays
• Handling customer issues in a manner consistent with our values
• Reading pet vaccine certificates and keeping an eye on all guests with routine health assessments
• Overseeing behaviour assessments with prospective guests/clients
• Making contact with owners who have pets that have failed an assessment, have been badly behaved while in the resort, or may need to be banned from future stays

Facility Management

• Managing the facility and giving clear feedback to the Director of Operations and other Owners
• Organising all supplies from suppliers (cleaning products, office supplies, food and more). Consistently comparing prices for the best option
• Prepare, review and present monthly financial reports
• Track expenses and revenue and analyze fluctuations
• Plan to keep expenses at an acceptable percent of revenue
• Oversee day to day banking reconciliation
• Spot checking regularly to ensure that Jet Pet's brand standard is being upheld
• Assisting in developing, implementing, and evaluating policies and procedures for the operation of the facility
• Ensure cleanliness at all times in the facility
• Making the decision on vet care (assisted by the Director of Operations if required) when a client or emergency contact can not be reached
• Attending monthly management meetings

Skill and Trait Requirements:

• Leadership experience
• Integrity
• Good time management and ability to manage conflicting priorities
• Ability to meet deadlines that have been agreed with Director of Operations
• Good at problem solving
• The ability to listen and manage staff/client issues
• Clear, confident communicator
• Delegate accordingly
• Compassion and positive mindset
• Leadership skills
• To live out our ethos and culture while doing all of the above
• The ability to have fun

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