Business Relationship Manager

Posting ID:
2034

Department:
Office of the CAO

Division:
Information Technology

Position Type:
Full Time Regular

Work Hours:
Monday to Friday, 35 hours per week: regular schedule is 8:30 am - 4:00 pm onsite/in-person; flexibility of hours may be required.

Work Location:
21 Douglas Street, Guelph; the County of Wellington is an employer that provides service onsite.

Vacancies:
1

Application Deadline:
10/22/2025

BASIC FUNCTION

As a member of the IT leadership team, the Business Relationship Manager (BRM) acts as a strategic advisor for their assigned County Departments. This position provides advice and guidance regarding technology and manages the portfolio of all related opportunities to support and enable the goals of the organization.

PRINCIPAL RESPONSIBILITIES

Reporting to the Manager of IT Strategy and Partnerships, the Business Relationship Manager has the following duties and responsibilities:

• Build and maintain strong strategic and collaborative relationships between the assigned County Departments, IT service owners, and external partners.
• Act as a trusted advisor to the assigned County Departments with respect to IT services and technology; this includes: identifying opportunities to connect clients with new (or existing) technology; researching and assessing solutions, services and external partners; making recommendations and assisting with implementation.
• Lead strategy and planning meetings with the client departments, IT, and external partners with the goal of developing capabilities, technology roadmaps and projectplans.
• Develops business cases, budgets, cost estimates and project proposals for senior management review, approval and prioritization.
• Negotiate contracts and agreements for products and services; assist with the development and review of statements of work from external partners.
• Assist client departments with the preparation of annual operating and capital budgets related to technology and computer replacements.
• Measure and communicate the Department's expectations and satisfaction with respect to IT services and capabilities.
• Consult with IT service owners to plan, develop and monitor the adoption of new IT services and solutions.
• Ensure that IT project teams are providing regular communication regarding the project status, issues and changes; and that solutions are delivering expected outcomes.
• Participate and contribute to IT and department leadership meetings.
• Promote, advocate and communicate the department's plans and priorities within IT.

MINIMUM QUALIFICATIONS

• Four year university degree in computer science, business or a related field.
• Minimum five years of experience or equivalent in IT, including project management and business analysis.
  • Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM) preferred.
• Prosci Change Practitioner, Project Management Professional (PMP) and / or Certified Associate Project Management Professional (CAPM) certification would be an asset.
• Ability to work with limited management direction.
  • Strong leadership and negotiation skills.
• Excellent project management skills.
• Excellent written and oral communication skills, and excellent listening and interpersonal skills.
• A valid driver's licence (minimum G2 Class) and access to a reliable vehicle.

Pay Range:
$105, $123, Non-Union Compensation Grid)

Benefits:
Long Term Disability, Life Coverage, Accidental Death and Dismemberment, Critical Illness, Extended Health Care, Emergency Travel Assistance, Dental Care; mandatory enrolment, premiums 100% covered.

Pension:
Ontario Municipal Employees Retirement System (OMERS); enrolment mandatory.

Medical Responsibility Time:
Prorated and accrues at 0.5 days/month. Short Term Disability: 17 weeks coverage at 75% or 100% of pay, based on length of service.

Vacation:
Accrues to start at three weeks/annum; increases based on length of service.

Parking:
Provided; taxable benefit provisions apply.

Mileage:
If applicable, as per CRA allowances.

The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your needs.

Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate the suitability of applicants for employment.