Technician, store system support TAMS

1 day ago

Montreal, Quebec, Canada UAP Inc. Full time
Company Description

At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving every day. 

Job Description

The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

  • Respond to requests or questions referred to the store support group,
  • Update the database of requests and solutions made on each call;
  • Maintain the availability of the "Karmak" & "ICC" systems in the corporate stores and distribution centers of the Heavy Duty Parts Division;
  • Provide administrative support to other team members.
  • Respond to requests or inquiries made to the store support group;
  • Perform triage of requests and solutions on each call;
  • Solve problems and answer questions from users of the store systems;
  • Guide and train users to better use the system;
  • Maintain our store systems;
  • Ensure the functionality of the systems to support store operations at all times;
  • Provide support service outside of office hours on an alternating basis (the team must cover the hours between 6 a.m. and 7:30 p.m.). Must be available for a 5-hour shift on Saturdays on a rotating basis.
  • Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.
Qualifications

To join our team, you need:

  • 1 to 2 years of experience offering user support;
  • Knowledge of product management and store operations;
  • Bilingualism English and French as you will need to collaborate regularly with colleagues across Canada;
  • Knowledge of PCs and Windows NT or 2000;
Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.  

Division: CCH_CAN_CorpoReg/Temp: RegularSalary Grade: UAP - T1ADept ID: CC_CAN_ Region: CCH_CAN_IS

  • Technician, store system support TAMS

    1 day ago

    Montreal, Quebec, Canada UAP Inc. Full time

    Company Description At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part

  • Technician, store system support TAMS

    1 day ago

    Montreal, Quebec, Canada UAP Inc. Full time

    Company Description At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical...

  • Technician, computer support

    1 day ago

    Montreal, Quebec, Canada UAP Inc. Full time

    Company Description Why did the PowerPoint cross the road? To get to the other slide.Join an Information technology team that doesn't take itself too seriously, that has a can-do attitude and a variety of expertise.At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT...

  • it support technician, level 3

    1 day ago

    Montreal, Quebec, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team  For years now, we've been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.   We're a proudly local company...

  • it support technician, level 3

    1 day ago

    Montreal, Quebec, Canada La Vie En Rose Full time

    Exclusive Job Perks50% discount on all productsFlexible hoursOpportunities for advancement within the companyBeing part of a family-owned business committed to the communityPerformance bonuses (in-store sales or management position)Recognition program for years of serviceInnovation program to encourage idea sharingReferral bonusDayforce Wallet (pay on...

  • Desktop Support Technician

    1 day ago

    Montreal, Quebec, Canada MSITEK LLC Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to provide comprehensive technical support to our end-users. The ideal candidate will assist with troubleshooting, maintaining, and supporting desktop environments across various operating systems including Windows, macOS, and Linux. This role requires strong communication skills and a...

  • IT Systems Technician

    1 day ago

    Montreal, Quebec, Canada Pointus Partners Full time

    Pointus Partners is a privately held, Canadian-based proprietary trading firm located in Montreal. Our core principles are innovation, collaboration, and communication. We think critically, share ideas, and solve problems as a team. With an entrepreneurial spirit, a commitment to work-life balance, and a flat organizational structure, we foster a welcoming...

  • Support Technician,

    1 day ago

    Montreal, Quebec, Canada HRConnects Full time

    Support Technician – Manufacturing ITLocation: Montreal, QCEmployment Type: Full-Time, Onsite, Shifts.Reports To: IT Operations ManagerAbout the RoleWe're seeking a dedicated Support Technician to provide frontline IT support for manufacturing shop floor systems and endpoint devices. This role is essential in keeping production lines running smoothly by...

  • Junior Network Support Technician

    14 hours ago

    Montreal, Quebec, Canada AlterAlliance Network Solutions Full time

    Job SummaryWe are seeking a motivated Junior Network Technician to join our IT support team. This entry-level role provides an excellent opportunity to develop technical skills in computer networking, operating systems, and hardware troubleshooting. The ideal candidate will assist in maintaining network infrastructure, supporting end-users, and resolving...

  • Maintenance Technician, Systems Management

    1 day ago

    Montreal, Quebec, Canada CBCRadio-Canada Full time

    Position Title:Maintenance Technician, Systems Management (T & I) (On-Site)Status of Employment:PermanentPosition Language Requirement:English, FrenchLanguage Skills:English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C -...