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Desktop Support Technician

3 weeks ago

Montreal, Quebec, Canada MSITEK LLC Full time

Job Summary

We are seeking a skilled Desktop Support Technician to provide comprehensive technical support to our end-users. The ideal candidate will assist with troubleshooting, maintaining, and supporting desktop environments across various operating systems including Windows, macOS, and Linux. This role requires strong communication skills and a customer-focused approach to resolve issues efficiently and ensure optimal IT performance within the organization. The Desktop Support Technician will play a vital role in maintaining network security, hardware functionality, and software performance to support business operations.

Duties

  • The IT technician provides on-site and remote support to users. They ensure the proper functioning of the computer equipment and services supporting the plant's operations and collaborates with other IT teams and business users.

  • the Desktop Support Technician is responsible for providing high-quality technical support to users in Windows 10 and 11 environments. This role involves efficiently troubleshooting issues, installing and configuring workstations, and managing deployment.

  • Strong communication skills and a commitment to excellent customer service are essential.
  • The candidate must work on-site 3 days per week and be bilingual (French and English).

Key Responsibilities:

  • Provide Level 1 and Level 2 technical support for Windows 10 and 11 systems (diagnosis, troubleshooting, repair) to End-users and to onsite IT technician.
  • Install, configure, and maintain workstations, peripherals, and office software.
  • Use Microsoft Intune and SCCM for deployment, management, and updates of devices.
  • Manage incidents and requests through the ticketing system.
  • Document solutions and contribute to the internal knowledge base.
  • Collaborate with IT teams to improve processes and enhance security.
  • Deliver professional and courteous customer service, explaining technical solutions in user-friendly terms.

Skills and Qualifications:

  • Strong problem-solving skills and ability to find solutions quickly.
  • Proficiency in Windows 10 and 11 environments.
  • Practical knowledge of Microsoft Intune and SCCM.
  • Basic understanding of networking (TCP/IP, VPN, Wi-Fi).
  • Excellent communication skills and customer service orientation.
  • Ability to work in a team and manage priorities effectively.
  • Mandatory bilingualism: French and English.

Job Type: Fixed term contract

Contract length: 6 months

Pay: $20.00-$30.00 per hour

Expected hours: 8 per week

Work Location: Hybrid remote in Montréal, QC