Current jobs related to Customer Service Representative - Richmond Hill, Ontario - ABI Auto-Bake Industries Ltd.
-
Customer Service Representative
2 weeks ago
Richmond Hill, Ontario, Canada Auction Mongers Full timeResponsibilities:- Provide exceptional customer service by assisting customers with inquiries, concerns, and product information.- Handle customer complaints and resolve issues in a professional and timely manner.- Process customer orders, returns, and exchanges accurately and efficiently.- Utilize phone etiquette skills to answer incoming calls and respond...
-
Customer Service Representative
2 weeks ago
Richmond Hill, Ontario, Canada BMO Full time $34,750 - $47,250Application Deadline:11/27/2025Address:550 Highway #7 East Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...
-
Customer Service Representative
1 week ago
Richmond Hill, Ontario, Canada E.B. Box Company Full timeJob Summary:We are seeking a motivated and customer-focused Customer Service Representative to join our team at E.B. Box Company. As a key member of our customer service team, you will be responsible for managing customer relationships, processing orders, and ensuring the smooth flow of communication between clients and our production team. Familiarity with...
-
Customer Service Representative
1 week ago
Richmond Hill, Ontario, Canada Paymentus Full timeSummary/ObjectiveThe Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.Essential Functions/ ResponsibilitiesProcess payments for our client's mutual customers...
-
Veterinary Customer Service Representative
2 weeks ago
Richmond Hill, Ontario, Canada Richmond Animal Hospital Full timeSeeking CSR to join our small but significant team.About us: We are a single (but hopefully growing) Doctor practice that focuses on small animals (cats/dogs). We pride ourselves with offering compassionate, team-based, high quality health care. Work culture is extremely important to us, and we are looking for an exceptional individual, who also promotes a...
-
Richmond Hill, Ontario, Canada Aspen Ridge Homes Full timeUnder the direction of the VP of Customer Care & Quality Assurance, the on-site Customer Service Representative will directly report to the Customer Service Field Manager and will be responsible to:Responsibilities:Oversee all on-site after sales service enquiries;Assess homeowner correspondence and issue work orders respectively;Document deficiencies using...
-
Richmond Hill, Ontario, Canada The Brick Full timeIs this job for you?Do you believe in putting the customer first?Do you love to solve problems and create solutions?The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one...
-
Richmond Hill, Ontario, Canada The Brick Full timeIs this job for you?Do you believe in putting the customer first?Do you love to solve problems and create solutions?The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one...
-
Richmond Hill, Ontario, Canada LFL Group Full timeIs this job for you?Do you believe in putting the customer first?Do you love to solve problems and create solutions?The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one...
-
Customer Service
1 week ago
Richmond Hill, Ontario, Canada Richmond Tile Centre Full timeCompany Description Location: # Bridgeport Road, Richmond, BC V6V 1J4Established in 1988, Richmond Tile Centre (RTC) has been dedicated to providing Richmond and the Lower Mainland with quality tile selection and service for the past 25+ years. Offering expert, hands-on advice, innovative design tips and unique tile solutions for your walls, floors, back...
Customer Service Representative
2 weeks ago
This job is being posted behalf of ABI Ltd's sister site, MECATHERM Canada.
ABOUT MECATHERM
A pioneer in industrial baking in France, MECATHERM is one of the world leaders in industrial baking equipment and number one in industrial baguette production lines. Since 1964, MECATHERM has been designing and manufacturing automated ovens, machines and automatic lines, exclusively for industrial customers in the bakery and pastry sector. The group has installed more than 850 automatic lines currently in operation in more than 70 countries on five continents and generates 92% of its sales internationally. It devotes a large part of its activities to research as well as development while maintaining a direct technical and commercial relationship with its customers.
OUR OFFER
Our leading position in the market is the result of the expertise and know-how of more than 400 employees. The variety of job opportunities within our company are as wide as the bakery products that we can make with our equipment: project managers, business managers, technicians, etc. Our activity is geared towards the international market. The company's constant evolution will give you many opportunities to take up new challenges and to grow.
Key Responsibilities
1. Customer Support & Relationship Management- Process customer requests related to retrofits, spare parts, audits, training, maintenance, and technical assistance.
- Assess customer needs and determine the appropriate level of urgency.
- Ensure clear, consistent, and professional communication with customers.
- Handle customer disputes with support from management.
- Maintain strong customer relationships and ensure a high level of customer satisfaction.
- Provide support during emergencies and oversee the service process through to resolution.
- Collect customer feedback and contribute to continuous improvement by sharing lessons learned.
- Identify required parts and solutions in coordination with the Spare Parts teams (MECATHERM France and/or ABI).
- Recommend spare parts to be stocked based on criticality and installed base data.
- Contribute to assessing and qualifying the criticality of parts and items.
- Follow up on service and spare parts offers to support increased order intake.
- Process customer orders accurately, ensuring correct billing and delivery information, quantities, pricing, and Incoterms.
- Provide customers with order status updates and follow up on outstanding payments.
- Monitor and coordinate logistics services between Europe and North America.
- Maintain ongoing communication with internal and external stakeholders to prevent and resolve delivery delays.
- Coordinate and support travel arrangements for technical interventions in North America and France.
- Collaborate closely with cross-functional teams, including Finance, Logistics, and Procurement.
- Provide backup support to colleagues during absences to ensure continuity of service.
- Share knowledge and best practices to strengthen team expertise.
- Perform additional duties as assigned by MECATHERM Management in support of organizational effectiveness and customer satisfaction.
- Experience in customer service, after-sales support, or order management (industrial or technical environment preferred).
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in a cross-functional and international environment.
- Strong attention to detail and problem-solving skills.
- Customer-focused mindset with the ability to handle urgent or high-pressure situations.
- Proficiency with ERP systems and Microsoft Office (Excel, Outlook, Word).
- Bilingualism (English/French) is an asset.
Like what you're hearing so far, but still wondering if MECATHERM Canada is the right for you? We offer:
- A competitive salary and benefit package;
- Employer paid benefits
- Annual healthcare spending account and wellness spending account
- Goodlife Gym Membership discount
- Pension match
- Working in a multi-cultural and global organization;
- Ongoing on-the-job learning and development;
- Monthly employee appreciation events;
- Working with innovative technology and with an industry leader.
At MECATHERM Canada we are committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the "Code") and the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA").
MECATHERM Canada fully supports the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications and Employment.
MECATHERM Canada. offers attractive compensation packages and a dynamic and challenging work environment.
We thank you in advance for your application, but only those selected for interview will be contacted.
