On-site Customer Service Representative for Low Rise Division

24 hours ago

Richmond Hill, Ontario, Canada Aspen Ridge Homes Full time $40,000 - $70,000 per year

Under the direction of the VP of Customer Care & Quality Assurance, the on-site Customer Service Representative will directly report to the Customer Service Field Manager and will be responsible to:

Responsibilities:

  • Oversee all on-site after sales service enquiries;
  • Assess homeowner correspondence and issue work orders respectively;
  • Document deficiencies using in-house software and create Service Work Orders;
  • Delegate tasks to the respective service technician with work orders via data base;
  • Maintain logs and generate reports;
  • Inform trades and subcontractors of outstanding work as required;
  • Provide customer and trade information to the Site Superintendent when requested;
  • Follow all policies and procedures stipulated in the company Employee Manual;
  • To follow instructions delegated by the Field Manager;
  • Request assistance from the Field Manager as required to address daily issues;
  • Report to the Field Manager problematic trades to be addressed in a timely fashion;
  • Attend staff meetings when requested;
  • Communicate with site staff to ensure a quality end product is being delivered;
  • To always conduct in a professional manner and provide the best customer service possible;
  • To accept same above duties if transferred to the High Rise division;

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.

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