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Service Coordinator
3 weeks ago
AULT a company of Alta Equipment Group, is seeking a full-time Service Coordinator in . The main responsibilities of the position consist of, but are not limited to:
Summary of responsibilities
- Schedule Service Calls on Scheduling system
- Process Service Reports for billing
- Manage in shop service jobs to ensure hours and parts used are tracked and accounted for.
- Invoice Service Calls
- Order and maintain consumable levels for service shop – ie Hydraulic Fittings, Hydraulic Hose, Bolts and fasteners, Spray paint and Brake clean etc
- Manage the Service Vehicle fleet – ie book them in for regular maintenance, manage inspections and registration changes when needed.
- Ensure all fluids used in the service shop are ordered when required – Ie Fuel, Hydraulic Oils etc.
- Opening and closing work orders for all types of customers
- Answering the phone and providing customer service
- Researching billing and invoicing questions and providing solutions.
- Assist with dispatching service technicians.
- Assist with technician and office payroll.
- Cross train with other administrative staff to provide backup in all positions
- Various other office and service duties as assigned by Management
- Entering technician hours into payroll system
- Ensuring technicians safety training is up to date for entering sites
- Scheduling safety inspections for service vehicles
- Ordering tools for service shop and service vehicles
Skills
- Minimum of 3 years of experience in a similar role
- Minimum of 2 years of experience in customer service
- Must have strong computer skills and working knowledge of MS-Office Suite of products
- Possess excellent verbal and written communication skills.
- Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
- Experience in the construction industry (an asset)
Knowledge of Business central software or previous ERP experience is a plus.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
