Account Manager, Partnerships

Join us to build a more rewarding financial future for all Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• 1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top
  
• 1 Fastest Growing Company in Canada for 2024 by Globe & Mail
  
• Top-ranked mobile apps and credit cards
• Team of 500+ people
• 1M+ customers
• 10K+ retail partners

The Role

As an Account Manager on the Partnerships team, you will promote the power of Neo to help retail brands (small and large) reach new customers, grow sales and achieve better business outcomes. You are the day-to-day contact for our merchant partners and are responsible for driving higher adoption and success, educating owners and staff on best practices that enable them to leverage Neo to the fullest extent. Beyond the day-to-day, you will be supporting our merchant partners to think about how we can partner together to drive customer acquisition and spend.

What you'll be Doing

• Develop and manage value-based relationships with a portfolio of merchant partner accounts
• In collaboration with your accounts, create and maintain success plans for achieving growth goals
• Manage operations of your partner portfolio ensuring CRM hygiene and accurate location, funding, and transaction-matching data.
• Drive higher adoption rates, and educate owners on best practices that enable them to leverage Neo's platform and marketing opportunities to the fullest extent
• Perform regular weekly, monthly and quarterly reviews with partners on goals, obstacles, insights and opportunities.
• Collaborate with other Neo teams such as marketing, operations, support, creative, etc. to deliver a world class partner experience with Neo.
• Identify opportunities to cross-sell and up-sell partners on additional growth and marketing opportunities with Neo.
• Inspire your partners to think strategically about how our platform can support their business needs.
• Understand the partnerand how our solutions can bring value to them and build stronger engagement and intelligence with their customers.
• Escalate where needed, and follow-up promptly to ensure partner expectations are exceeded.

Who we're Looking for

• Bachelor's degree preferred but not required
• 2+ years of experience in customer success, sales, marketing, business development, consulting, account management, or similar role
• Proven ability to work in a high energy and fast paced environment with cross-functional teams
• Startup or SaaS background from a fast-growing company preferred
• Excellent communication, time management, organizational, and problem-solving skills
• Ability to sell ideas, concepts and have a drive to innovate
• Professional presence, presentation and public speaking skills
• Ownership and team-based mentality

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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