Service Transformation Consultant

We are

Synechron is a leading global digital transformation consulting firm focused on financial services and technology organizations. Our specialties include end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering. Our 13 FinLabs serve as hubs where we innovate and develop cutting-edge business solutions.

Our challenge:

Synechron is looking for a Service Transformation Consultant to innovate and modernize service delivery by leading pivotal digital transformation initiatives. This role involves advising executive teams, fostering organizational change, and guiding cross-departmental projects to enhance citizen experiences in the digital age.

Responsibilities:

• Provide expert guidance on digital delivery, agile product development, and organizational transformation strategies.
• Lead and influence ministerial and departmental service transformation projects, particularly within the Ministry of Education and Child Care.
• Coach and mentor GoA teams, ensuring best practices in service innovation and digital transformation are adopted and sustained.
• Facilitate strategic conversations among senior leadership to develop shared understanding, governance frameworks, and decision-making options.
• Develop and present options, models, and frameworks based on emerging practices for digital transformation initiatives.
• Assess and build capabilities around digital services, organizational structure, governance, and culture to support sustainable change.
• Establish key metrics and outcomes to measure project success and ongoing performance post-implementation.
• Assist in designing and operationalizing support models for live digital services, ensuring effective ongoing support.

Requirements:

• 5+ years
  of experience in
  agile software development
  and
  modern service design-based product delivery
  in large-scale organizations (e.g., government, private sector with 5,000+ employees).
• 5+ years
  working with dedicated public sector central digital offices, such as UK Government Digital Service, 18F, Digital Service Division, etc.
• 5+ years
  of experience in
  organizational development
  centered on digital transformation within complex organizations.
• Proven facilitation and stakeholder engagement skills, especially with
  senior government executives
  .
• Ability to develop strategic frameworks, models, and recommendations for
  complex organizational change
  .
• Strong coaching, mentorship, and communication skills to guide cross-functional teams and leaders.
• Experience managing multiple initiatives simultaneously.
• Flexibility to work remotely, with occasional travel within Alberta.

Nice to Have:

• Experience leading
  large-scale technology change
  initiatives impacting all organizational levels.
• Experience developing and implementing
  government-wide strategies or mandates
  for digital transformation.
• Advising senior executives and designing organizational change management plans, including
  capability frameworks
  ,
  workforce plans
  , and
  structural changes
  .

SYNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.