Service Transformation Consultant

6 days ago

Edmonton, Alberta, Canada Fille Consulting Inc. Full time $90,000 - $120,000 per year

Company Description

Fille Consulting Inc. offers a wide range of information technology consulting services, including project management, business analysis, enterprise architecture, business process engineering, change management, software development, and quality assurance system testing. Our personalized IT solutions efficiently support organizations to meet their business needs and achieve strategic objectives. Our team of highly skilled professionals is dedicated to helping clients maximize their investments in business processes and IT.

Role Description

Our client is looking for a full-time Service Transformation Consultant.
Consultant will primarily work remotely; however, the Service Transformation Consultant may be required to attend meetings or work sessions in Alberta on reasonable notice.

Provide subject matter expertise and recommendations on digital delivery, agile product development, and corresponding organizational transformation;

Assess and develop initiatives to grow and cultivate digital capability, capacity, and culture from the perspective of service transformation;

Advise, coach and lead product and platform teams throughout project lifecycles, from initial discovery and concept to production and continuous improvement.

Advise and coach executive leadership teams on change to enable transformation in areas such as organizational structure, governance, capacity building, policy, infrastructure, and culture;

Create and present options, frameworks, models, and briefings for senior executives with regards to digital transformation, based on best and emerging practices and principles;

Facilitate strategic conversations to develop shared understanding and generate options for decision-making to align diverse stakeholder interests and goals;

Develop baseline and ongoing outcomes, key results, metrics, and other indicators;

Facilitate conversations to develop and generate options for support model once products are live and implement support model with TI and ECC.

The Province and the Contractor shall determine changes to Services and Materials as required. The Province and the Contractor will determine changes to Services and Materials through the Artifacts.

Must Haves - minimum 5 years.

  • Experience working on agile software development and modern, service design based product delivery comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale.
  • Experience working with a dedicated public sector central digital office such as the UK Government Digital Service; Australian Digital Transformation Agency; Ontario Digital Service; the Canadian Digital Service; the Digital Service Division; 18F; the US Digital Service; British Columbia Government Digital Experience. Equivalent and relevant experience will be considered but must highlight specific roles in digital public sector work. Simply citing experience working for public sector IT more broadly will not be treated as qualifying.
  • Demonstrated experience working on organizational development with a focus on digital transformation comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale.

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