Director of Global Account Management

Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. We are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can't repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our values & principles include: 

• We make our clients successful - we do what's right for our customers, even when it makes our roles more challenging.
• We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.
• We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.
• We innovate to inspire - we value innovation in products, user experiences, and business practices.
• We collaborate to achieve more - we work as one team to achieve more than we would on our own.
• We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements

We are seeking a Director of Major & Global Account Management to build and lead a world-class account management organization. This is a senior leadership role responsible for developing our largest enterprise accounts into long-term, strategic partnerships.

You will inherit a set of high-potential enterprise accounts currently managed by a strong but early-stage team. Your mission: build the strategy, playbook, and team needed to transform these relationships into multi-million dollar, multi-plant, multi-region programs.

Key Responsibilities

Strategic Leadership:

• Define and execute a global account strategy to grow our largest customers into strategic, multi-million dollar accounts. Including ''walking the line '' / Plant visits / Account planning and other key initiatives
• Build a repeatable and scalable Major/Global Account Management Playbook aligned with corporate strategy.

Team Development:

• Assess, coach, and elevate the current enterprise sales/account management team.
• Build and operate the enterprise playbook. Lead from the front to showcase how this can scale and become standardized across the group.
• Attract, develop, and retain top talent.
• Establish best-in-class account planning, governance, and management practices aligned with Vention's performance process..

Customer Engagement:

• Serve as executive sponsor for top accounts, building C-level relationships and driving trust-based partnerships.
• Orchestrate multi-stakeholder engagement across engineering, operations, procurement, and executive teams.
• Ensure deep alignment between our solutions and the customer's manufacturing transformation strategy.

Revenue Growth:

• Drive significant expansion revenue through cross-sell, upsell, and global footprint expansion.
• Partner with Product, Marketing, and Customer Success to align solutions with customer roadmaps and maximize value delivered.
• Establish metrics and rigor around forecast accuracy, account growth targets, and customer health.

Operating Rhythm:

• Establish and lead a disciplined operating cadence across weekly pipeline reviews, monthly forecast calls, and quarterly business reviews.
• Drive measurable growth in expansion revenue, retention, and margin performance across major accounts.
• Ensure 100% of strategic accounts have active plans, executive sponsors, and multi-level engagement.
• Track KPIs including quota attainment, pipeline coverage, win rate, discount control, and NDR
• Partner cross-functionally to ensure seamless delivery and alignment with customer objectives.

Cross-Functional Execution:

• Collaborate closely with Marketing, Customer Success, Product, Application Engineering, Solutions Architects and Operations to deliver seamless enterprise experiences.
• Influence internal key stakeholders in areas such as product roadmap and specific marketing initiatives
• Drive strategic account reviews, QBRs, and executive alignment cadences.
• Lead expansions, and strategic negotiations with deal desk and legal teams.

Travel

• Expect to travel up to 50% of the time

• 10+ years of enterprise sales, account management, or customer leadership experience in technology, manufacturing, or industrial automation.
• Proven track record of building or scaling a global account program with Fortune 500 or large industrial customers.
• Demonstrated success growing accounts from hundreds of thousands to multi-million dollar engagements.
• Strong executive presence and ability to influence C-level stakeholders both internally and externally.
• Experience building and leading high-performance teams, including coaching and developing talent.
• Exceptional strategic thinking, commercial acumen, and operational execution skills.
• Familiarity with complex manufacturing sales cycles and cross-functional solution selling is a strong plus.

‍How We Take Care of You

• Flexible paid time off and remote work policies
• Complimentary beverages and snacks so that you are fueled and ready for your day
• Career growth opportunities. Your future matters.
• Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
• Time off to volunteer and give back to your community.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.

When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion. 

We're passionate about helping you do your best work. Claim your seat and find out what you can do

If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway We are happy to chat and get to know you better while you can understand the role as well