Director of Global Account Management

Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics.

At Vention, you'll work alongside driven and talented people who care deeply about their craft and the impact they create. We're a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day.

We move quickly and aim high, but we do it together with care, collaboration, and respect. Our culture celebrates diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real difference.

As a Director of Global Account Management at Vention…

You'll build and lead a world-class account management organization focused on our largest enterprise customers. Your mission: transform these relationships into strategic, multi-plant, multi-region programs, while coaching and scaling the team that drives this impact.

What You'll Do

Strategic Leadership:

• Define and execute a global account strategy to grow our largest customers into strategic, multi-million dollar accounts. Including ''walking the line '' / Plant visits / Account planning and other key initiatives
• Build a repeatable and scalable Major/Global Account Management Playbook aligned with corporate strategy.

Team Development:

• Assess, coach, and elevate the current enterprise sales/account management team.
• Build and operate the enterprise playbook. Lead from the front to showcase how this can scale and become standardized across the group.
• Attract, develop, and retain top talent.
• Establish best-in-class account planning, governance, and management practices aligned with Vention's performance process..

Customer Engagement:

• Serve as executive sponsor for top accounts, building C-level relationships and driving trust-based partnerships.
• Orchestrate multi-stakeholder engagement across engineering, operations, procurement, and executive teams.
• Ensure deep alignment between our solutions and the customer's manufacturing transformation strategy.

Revenue Growth:

• Drive significant expansion revenue through cross-sell, upsell, and global footprint expansion.
• Partner with Product, Marketing, and Customer Success to align solutions with customer roadmaps and maximize value delivered.
• Establish metrics and rigor around forecast accuracy, account growth targets, and customer health.

Operating Rhythm:

• Establish and lead a disciplined operating cadence across weekly pipeline reviews, monthly forecast calls, and quarterly business reviews.
• Drive measurable growth in expansion revenue, retention, and margin performance across major accounts.
• Ensure 100% of strategic accounts have active plans, executive sponsors, and multi-level engagement.
• Track KPIs including quota attainment, pipeline coverage, win rate, discount control, and NDR
• Partner cross-functionally to ensure seamless delivery and alignment with customer objectives.

Cross-Functional Execution:

• Collaborate closely with Marketing, Customer Success, Product, Application Engineering, Solutions Architects and Operations to deliver seamless enterprise experiences.
• Influence internal key stakeholders in areas such as product roadmap and specific marketing initiatives
• Drive strategic account reviews, QBRs, and executive alignment cadences.
• Lead expansions, and strategic negotiations with deal desk and legal teams.

Travel

• Expect to travel up to 50% of the time

What You Bring to the Table

We're looking for skills, intellect, and experiences that will help you succeed in this role but we also know that various profiles (not only the one described below) could be successful. If you're excited about what you read and think you'd be a great fit, we encourage you to apply, even if you don't meet every single qualification.

You'll bring:

• 10+ years of enterprise sales, account management, or customer leadership experience in technology, manufacturing, or industrial automation.
• Proven track record of building or scaling a global account program with Fortune 500 or large industrial customers.
• Demonstrated success growing accounts from hundreds of thousands to multi-million dollar engagements.
• Strong executive presence and ability to influence C-level stakeholders both internally and externally.
• Experience building and leading high-performance teams, including coaching and developing talent.
• Exceptional strategic thinking, commercial acumen, and operational execution skills.
• Familiarity with complex manufacturing sales cycles and cross-functional solution selling is a strong plus.

What We Offer

• Career pathing: Real opportunities to grow through personalized development plans, bi-annual employee reviews, and mentorship program 
• Professional development: Continuous training in performance management, inclusive leadership, leadership operating model, team building, and giving/receiving feedback
• Gender diversity & inclusion: Pay equity reviews, inclusive policies, and a Women's Employee Resource Group offering networking, mentorship, and quarterly learning sessions.
• Hybrid work: Enjoy flexibility with our hybrid model, allowing you to work from home on select days.
• Community engagement: Two paid volunteering days per year to give back to causes you care about.
• Central location: Regular team gatherings and a collaborative office space in the heart of Montreal, surrounded by cafés and restaurants.
• Team events: All year round employee events including annual kick-off, employee summit, quarterly happy hours, and department events.
• Comprehensive benefits: A complete group benefits plan for you and your family that start day one.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Case or take-home interview
• Decision & Offer

We're committed to making every step of the process inclusive and accessible. If you require accommodations at any stage, please let us know, we'll ensure you have what you need to succeed.

Professional Growth & Development

Vention believes strongly in promotion from within. For this reason, we structured a comprehensive professional development program that elevate high-performing individuals who deeply understand the inner workings of Vention. This program encompasses:

• In-house coaching program with former industry executives working with small cohort of emerging leaders
• Quarterly management training on topics ranging from "Giving & Receiving Feedback, to Building high-performing teams, to "Developing your own Leadership model"
• Quarterly World-Class Speaker Series featuring industry leaders sharing their perspective and lessons learned as they build their function and business
• Dedicated professional development channels sponsored by the Executive team to foster continuous professional learning
• Book allocation program to further your knowledge in your domain of expertise or any business leadership topics

Diversity, Inclusion & Belonging at Vention

When you join Vention, you join a team of professionals with diverse experiences, backgrounds, and perspectives. Together, we're building a workplace where everyone belongs, feels valued, and can achieve extraordinary results.

We celebrate differences in ideas, in experiences, and in people. Our initiatives in gender equity, career growth, and leadership development are designed to create real opportunities for everyone to thrive.

Vention's culture

Vention is an uplifting environment for high achievers. Thinking that Vention's culture would keep you energized? See our full culture guide here.

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