Change Management Specialist
2 weeks ago
Job Title:
Change Management Advisor III
Location:
North York or Chatham, ON
Hybrid:
Onsite Mon/Tues/Thurs, working remotely Wed/Fri
The Change Management Advisor role will provide technical knowledge and change management expertise to coordinate and deliver change impacts to Gas Distribution and Storage (GDS) employees, helping them prepare for the transition to new enterprise tools and functionality, in parallel with GDS integration and cross-functional activities.
The role will work collaboratively with the Utility Systems Integration (USUI) team members and key stakeholders within GDS to support the successful implementation of key solutions, while limiting disruption and ensuring the safe and reliable operation of our core business.
What you will do:
o Responsible for change management support with GDS Key Initiatives and USUI, primarily the implementation of ERP and Business Apps with utility integration.
o Provides technical knowledge in understanding and capturing detailed change impacts that can be translated to impacted stakeholders and their leaders with meaning.
o Responsible for the development and execution of detailed design, development and active engagement of multi-level, two-way communication and change management plans; supporting the creation of communication messages, mediums, toolkits, and tracking of required training content and targeted areas of focus.
o Assists in the overall creation of communication plans, sponsor roadmap, coaching plans, training plans and resistance management for effective transition and increased user adoption of the new systems.
o Working collaboratively with USUI team and key stakeholders to assess change impacts, identifying risks, who is affected by the change (e.g. departments/groups), type of change, magnitude of change, areas of resistance, and creating resistance management plans including training considerations, employee feedback, corrective actions, transition and sustainment considerations to manage the change.
o Identify, analyze and prepare risk mitigation and anticipated resistance management tactics.
o Actively tracks feedback/insights gathered from key stakeholders and affected employees to contribute to the creation of change management plans, communication message/toolkits and training needs.
o Actively engages in and contributes to the development, preparation and delivery of training to support successful adoption of new platforms and work processes.
Who you are:
You have the following education and experience:
o A university degree in the related field.
o Minimum 4 years of experience or equivalent mix of formal education and demonstrated results in one of the key business areas of Operations, Construction, Asset Management, Work Management or Engineering.
o A robust knowledge of the organization's frontline operations and supporting work processes.
o A solid understanding of how people go through a change and the change process, and experience and knowledge of change management principles, methodologies and tools are considered key assets.
o Exceptional communication skills: written, verbal, and active listening skills.
o Ability to clearly articulate messages to a variety of audiences.
o Ability to establish and maintain strong relationships.
o Must be a team player and able to work collaboratively.
o Strong working knowledge of Microsoft Office suite; Adobe; SharePoint.
Drivers abstract required due to some driving to other offices.
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