Transformation Change Specialist

At Manulife Bank Technology, we are driving the future of digital banking in Canada. Our team is at the forefront of delivering secure, scalable, and innovative solutions that power everyday banking experiences for thousands of customers. We combine modern engineering practices, cloud-first architecture, and a relentless focus on customer-centric design to create platforms that are resilient, compliant, and ready for the future. Joining our team means working in an agile, collaborative environment where technology is a strategic enabler of growth and transformation.

Position Responsibilities:

Develops change management processes and tools to support adoption of the changes required by IT transformations.

Conducts change impact analysis, assesses change readiness, and develops change plans to drive adoption,

Leads transformation efforts by taking ownership of the master transformation roadmap and progress.

Develops the communication strategy and approach (including channel, audience, change networks, tools and tactics), learning, culture and measurement strategy and approach.

Ensures that leaders, stakeholders and the Change team deliver on change plans.

Identifies and manages change champions and change network to drive adoption.

Consults and coaches IT teams and leaders on change enablement and adoption according to industry standard methodologies.

Defines and measures success metrics to monitor change and communications progress and to ensure that the intended objectives are met.

Remains current on digital and emerging technologies and trends related to change enablement and project management.

Innovate within the Change team to drive improvements by using the latest technologies, analytics and optimization processes.

Supports strategy and execution of culture-related activities including behaviors, coaching, and focused campaigns.

Leverages communication assets, including all appropriate media to deliver outstanding communications for the change initiative or project.

Highlights and uses new communication channels that would aid in driving adoption.

Leverages data and analytics to identify and raise risks and issues to senior leaders while mitigating and proposing solutions.

Ensures the programs and value streams have dedicated capacity to support IT transformation initiatives.

Ensures the availability of shared services to ensure transformations have the appropriate guard rails for success.

Provides recommendations and input to drive future state organizational or IT transformation

Required Qualifications:

5+ years experience Transformation Change Specialist

Experience in developing and implementing communications and learning strategies

Knowledge in project management, project risk analysis, creating and managing reports, metrics and dashboards

Strong experience in stakeholder management and managing relationships with leaders and impacted stakeholders

Change Management

Stakeholder Management

Design Thinking

Jira

Confluence

PowerPoint

Excel

Preferred Qualifications:

Leads projects or work streams independently and contributes to their planning

Requires advanced problem-solving skills involving filtering, interpretation and validation of dynamic information

Works independently, receives minimal guidance

May coordinate resources for a small team and contribute to the effectiveness of their contributions to the broader area

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.