Change Manager

2 weeks ago

Toronto, Ontario, Canada Intelliswift - An LTTS Company Full time $65,000 - $120,000 per year

Job Title:
Change Manager

Location:
Toronto, ON (2x a week in office, however this role is open to remote contractors that are be located in other provinces)

Duration:
12 months

Contract Type:
T4 only

Pay Rate:
$65.51/Hour

Role Mandate

  • The bank is seeking a Change Manager for the infrastructure engineering team. This role will involve developing the integrated change management strategy and execute that strategy.
  • This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics.
  • The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)

Role Responsibilities

  • Apply a structured change management approach and methodology for the changes impacting employees and customers
  • Develop a change management strategy based on assessment of the change
  • Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
  • Execute on the tactical details of each plan
  • Support the communication, training and engagement efforts of employee-facing managers and business leaders
  • Be an active and visible coach to executive leaders who are change sponsors
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
  • Create and enable reinforcement mechanisms and celebrations of success
  • Work with project managers and teams to integrate change management activities into the overall project plan

Must Have Skills

  • Postsecondary education
  • 3-4 years change management experience
  • Familiarity with the Change Management methods, approaches, tools
  • Exceptional communication skills - both written and verbal
  • Excellent active listening skills
  • Problem solving and root cause identification skills
  • Ability to influence others and move toward a common vision or goal
  • Proficient in Microsoft Office suite: PowerPoint, Excel, Word
  • ITIL or ITSM certification
  • ServiceNow reporting skills, especially with trickier fields - must have more than just a basic understanding

Nice To Have Skills

  • Change Management methodology certification
  • Project management approaches, tools, phases of project lifecycle
  • Technical knowledge/previous experience is an asset

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