Business Process Re-Engineering Change Consultant

3 days ago

Rankin Location D Ontario, Canada Compugen Inc Full time US$100,000 - US$150,000 per year

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
**Compugen is looking for a Business Process Re-Engineering Change Consultant for a 6-month contract working remotely. Candidates must currently reside within Canada and be available to work CT.

In this role, you will lead the implementation of foundational Software Asset Management (SAM) processes by leveraging ServiceNow IT Service Management (ITSM) capabilities. Your focus will be on transforming manual workflows into structured, governed processes.
Key Responsibilities:**

  • Design lifecycle processes, data standards, and reporting frameworks to support entitlement management and compliance readiness.
  • Develop recommendations and build a business case for SAM Pro adoption, including projected value and ROI analysis.
  • Review environment readiness and validate Configuration Management Database (CMDB) structure for accurate software asset representation.
  • Design SAM lifecycle processes (e.g., request, approval, reclamation).
  • Develop workflows in ServiceNow ITSM modules (request, change) to support software asset governance.
  • Create a data model for software assets in CMDB, including relationships and attributes for entitlement tracking.
  • Migrate existing software asset data from current sources into ServiceNow, ensuring accuracy, normalization, and alignment with new SAM processes.

Skills & Qualifications:

  • ServiceNow Certified System Administrator (CSA).
  • Experience designing SAM processes using ServiceNow ITSM modules.
  • Minimum of two projects in the last 36 months involving ServiceNow ITSM configuration for asset management.
  • Proven ability to configure ServiceNow ITSM workflows for asset governance.
  • Skilled in developing process documentation and governance artifacts.
  • Hands-on experience with data migration and normalization into ServiceNow.
  • Ability to perform gap analysis and build business cases for advanced SAM solutions (e.g., SAM Pro).

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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