Service Advisor

4 days ago

Kanata Ontario KLV Canada Toromont Cat Full time $60,000 - $90,000 per year

Toromont Cat is looking for a Service Advisor to join our team This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

As a Service Advisor, YOU will experience: 

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  •  Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  •  Competitive total rewards including: wages, benefits, and premiums (as eligible)
  •  An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Update and manage Service Scheduler in a timely and accurate manner
  • Schedule both machine repairs and preventative maintenance for the Technicians
  • Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
  • Provide customer support for incoming calls and effective follow up during and after machine repairs
  • Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
  • Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
  • Source parts and tools during job set-up and provide shipping instructions to the site
  • Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
  • Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
  • Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
  • Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

  • Minimum post-secondary education
  • Minimum 5 years experience in service operations

 About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.   At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success

 

  • Head of Advisor Engagement, Western Region

    4 weeks ago

    , AB, Canada Independent Advisor Solutions Full time

    Head of Advisor Engagement, Western Region Join to apply for the Head of Advisor Engagement, Western Region role at Independent Advisor Solutions. Location: This position will be based out of our Calgary office. Founded in 2024, Independent Advisor Solutions Inc. provides a suite of distinct solutions for advisors, including sub-advisory oversight of...

  • Service Advisor

    7 days ago

    Kanata, Canada Toromont Cat Full time

    Toromont Cat is looking for a Service Advisor to join our team! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will...

  • Western Regional Advisor Engagement Director

    4 weeks ago

    , AB, Canada Independent Advisor Solutions Full time

    A leading financial services organization in Calgary is seeking a Head of Advisor Engagement for the Western Region, responsible for overseeing relationships with investment advisors across Alberta and beyond. The role demands strong leadership and communication skills, with a focus on developing engagement strategies to support business growth. The ideal...

  • Product Manager

    2 weeks ago

    Ontario, Canada Super Advisor Full time

    Company Description Super Advisor is dedicated to empowering investment advisors by automating routine processes, enabling them to focus on their core expertise. Through innovative solutions, the company enhances efficiency and helps advisors optimize client outcomes. By simplifying operations, Super Advisor fosters innovation and growth in the financial...

  • Automotive Service Advisor

    2 weeks ago

    Kanata, Canada Kanata Ford Sales Ltd Full time

    **Kanata Ford **is seeking a motivated and customer-oriented Service Advisor to join our reputable car dealership. As a Service Advisor, you will be the primary point of contact for our customers who require vehicle maintenance or repair services. Your role will involve effectively communicating with customers, accurately documenting their concerns, and...

  • Automotive Service Advisor/manager

    1 week ago

    Kanata, Canada G&I Automotive Full time

    **Join Our Team - Automotive Service Advisor/Manager** G&I Automotive, a trusted and locally owned garage in the heart of Kanata for over 20 years, is looking to welcome a **Service Advisor/Manager** to our growing team. We’re known for our exceptional service, honest advice, and long-standing customer relationships - and we’re looking for someone who...

  • Client Service Advisor

    1 week ago

    Kanata, Canada 42 Blue Solutions Full time

    The Client Service Advisor is responsible for providing outstanding customer service to clients in matters of both business to business and business to consumer operations. This position will provide clients general information regarding complex questions related to their accounts, policies and available services via telephone, zoom and other forms of both...

  • Rental Account Manager

    1 week ago

    Kanata, Ontario, KLV, Canada Toromont Cat Full time $60,000 - $120,000 per year

    Toromont Cat Power Systems is looking for a Rental Account Manager to join our team The primary focus for the Rental Account Manager is to be a first contact and front line interface between the Toromont CAT Rental Power team and our customers in the Ottawa region.  To provide exceptional customer service and position Toromont CAT in the marketplace as a...

  • Automotive Service Advisor

    2 weeks ago

    Kanata, Canada Myers Barrhaven Volkswagen Full time

    **Title: Service Advisor** **Location: Myers Barrhaven Volkswagen** **About Myers** Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams...

  • Associate Vice-President, Investment Research

    3 weeks ago

    , , Canada Independent Advisor Solutions Full time

    Get AI-powered advice on this job and more exclusive features. Location: This in-office position will be based out of our Toronto office. Our organization Founded in 2024, Independent Advisor Solutions Inc. provides a suite of distinct solutions for advisors, including sub-advisory oversight of multi-asset model portfolios (MiMODEL), exclusive investment...