Rental Account Manager

Toromont Cat Power Systems is looking for a Rental Account Manager to join our team The primary focus for the Rental Account Manager is to be a first contact and front line interface between the Toromont CAT Rental Power team and our customers in the Ottawa region.  To provide exceptional customer service and position Toromont CAT in the marketplace as a premiere supplier partner to our customers.  Manage customer relationships and engage the internal team as required for the development and execution of business.

As a Rental Account Manager, YOU will experience: 

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Interface with Toromont CAT customers exemplifying behaviours that reflect Toromont CAT's culture and values.  Provide trusted advisor services to our customers to ensure that Toromont CAT is their first choice in services.
• Attend training and development programs as outlined in the Talent Management process, and as determined from time to time by management (may include sales training, technical training, skills training, etc.)
• Utilize planning tools and evaluate customer opportunities, marketplace opportunities and economic trends.  Develop as a minimum a business plan and territory plan per year.  In addition, as required develop and submit quarterly and/or weekly planning.
• Follow up on customer requirements and quotes.  Develop response to customer needs and prepare quotes, technical submissions, etc.  Engage the Management team as required to develop and execute the business
• Complete administrative portion of the role including but not limited to Saleslink, IRS and other reporting to ensure good record keeping and providing enough information to allow management to make good business decisions.
• Review detailed specifications and tenders to determine the right product offerings and submit bids accordingly to ensure all Toromont Financials and risk management objectives are met for all quotes
• Respond to customer rental product inquiries in a timely manner to determine the appropriate actions
• Identify and proactively engage in product sales calls with prospective customers and distribute other leads to the appropriate market segment Account Manager (EPG and Industrial) or Product Support Account Manager (PSAM)
• Remain current on market conditions, competitive intelligence and pricing to provide feedback to management, inside sales and Caterpillar
• Develop and maintain relationships with cross functional teams, branch support staff and engage them in activities to ensure proper alignment of goals
• Complete call reports following each customer meeting and maintain Sales Link database to ensure customer information and sales activities are up to date
• Provide second line technical support for customers by working closely with Project Managers and PSSR
• Participate in appropriate industry associations, training sessions, customer events, etc.
• Assist with the collection of outstanding customer payments and distribute settlements related to parts and service work performed
• Participate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromont's Health and Safety Policy/Programs and best practices

 Must-haves for this role:

• College Degree or equivalent industry experience
• 5 years of rental and/or marketplace experience OR has been training through succession planning and talent management to take on an Account Management role.
• Knowledge of the Rental Power Industry is preferred
• Computer literate with proficiency in Microsoft Application
• Valid Passport and valid Driver's License with a clean Driver's Abstract
• Key behaviours such as:
  • Demonstrate an ability and willingness to plan and prepare
  • Demonstrate and ability to develop rapport and relationships
  • Demonstrate excellent communication skills
  • Demonstrate a nature of curiosity and good questioning and listening
  • Demonstrate an ability to overcome resistance and gain commitment
• Strong communication skills to effectively interact across all levels of the organization and our customers
• High aptitude for negotiating, developing business plans/strategies, budgets and implementing service related programs
• Solution focused and customer centric with effective interpersonal and team building skills
• Solid business and financial acumen with advanced understanding of business principles, company policies and objectives
• Well-developed analytical, organizational and problem solving skills with a high sense of urgency
• Self-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
• Willing and able to travel and work flexible hours in support of the business needs

About Toromont Cat Power Systems

Toromont Cat Power Systems is an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division of Toromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control.