Key Accounts Evolve Program Leader

Job Summary

The Key Accounts Evolve Program Leader is responsible for the overall supervision and success of Solucore's major national clients and for the complete operational management of the Evolve vertical transportation management for these clients. This hybrid leadership role ensures Solucore delivers consistent, high-quality consulting, reporting, and data-driven insights while maintaining strong client relationships and ensuring Evolve's accuracy, reliability, and continued advancement.

The incumbent represents Solucore in the business community, promotes good public relations, strengthens client partnerships, and drives proactive strategies to enhance service delivery, operational efficiency, and client satisfaction. The position operates within the limitations established by the President and carries non-binding signing authority for the Corporation.

Core Responsibilities

Client Account Leadership

· Serve as the primary liaison for assigned key accounts, maintaining strong relationships with senior client stakeholders and decision-makers.

· Lead client meetings (virtual and on-site), performance reviews, and strategic planning sessions to ensure alignment with client and portfolio objectives.

· Deliver monthly and quarterly executive summaries highlighting key performance indicators, callback trends, inspection performance, and portfolio insights.

· Anticipate client needs, service gaps, and opportunities for improvement, providing proactive and measurable solutions.

· Coordinate Solucore's internal teams (management, inspectors, administration) to ensure unified, high-quality service delivery.

· Represent Solucore professionally at client meetings, industry events, and conferences to promote the company's capabilities and expertise.

· Collaborate with leadership to prepare proposals, RFP submissions, and portfolio performance presentations.

· Support business development by identifying potential service expansions or cross-portfolio opportunities.

· Maintain an in-depth understanding of each client's portfolio, equipment profiles, and performance history to guide strategic decisions.

Account Management Responsibilities

· Manage all aspects of client engagement for assigned portfolios, ensuring consistent communication and service delivery.

· Oversee issue resolution — including escalations, service challenges, or project delays — to ensure client satisfaction.

· Develop and maintain detailed client account plans outlining objectives, key metrics, and ongoing priorities.

· Track and manage client deliverables (reports, audits, and performance meetings) ensuring deadlines and quality standards are met.

· Act as the client advocate within Solucore, ensuring internal teams understand priorities, expectations, and contractual obligations.

· Provide clients with access to insights derived from Evolve analytics, identifying trends and performance improvement opportunities.

· Facilitate onboarding for new client properties or portfolios, including setup, user access, and training within Evolve.

· Maintain strong working relationships with elevator contractors, ensuring cooperation and transparency in performance metrics and reporting.

· Coordinate and deliver client training sessions, presentations, and platform demonstrations when required.

Evolve Program Oversight

· Oversee all facets of the Evolve platform, ensuring that client data, reports, and portfolios remain current, accurate, and actionable.

· Manage the uploading and maintenance of all key data, including Maintenance inspection audits, AHJ inspection audits, and work orders/invoices.

· Configure new buildings, devices, portfolios, and user profiles on Evolve.

· Monitor Evolve notices, alerts, and dashboards, ensuring timely responses and corrective actions.

· Generate customized client reports, summaries, and analytics for enhanced visibility and decision-making.

· Liaise with elevator contractors and internal staff to address notices, deficiencies, and follow-up actions generated through Evolve.

· Identify opportunities for digital improvement, new feature integration, and workflow efficiencies within Evolve.

· Protect the confidentiality and proprietary nature of Solucore's data, systems, and trade secrets.

Leadership, Coordination & Continuous Improvement

· Coordinate all Evolve and account-related activities, including meeting preparation, minute-taking, and performance reviews.

· Mentor and support new team members involved in Evolve or assigned to key account portfolios.

· Maintain ongoing communication with the Director and executive leadership regarding program performance, client issues, and strategic initiatives.

· Escalate potential risks, liabilities, or service concerns promptly with appropriate recommendations.

· Participate in the development and refinement of operational procedures and digital workflow standards.

· Identify training needs for both internal team members and client users of the Evolve platform.

· Promote innovation and continuous improvement to strengthen Solucore's market leadership and client experience.

· Network with peers, clients, and industry partners to stay current with technology trends, safety standards, and best practices.

· Ensure all work aligns with Solucore's safety, quality, and operational standards.

Qualifications and Requirements

· Comprehensive knowledge of the elevator industry and local related regulatory frameworks within Canada.

· Strong technical acumen with understanding equipment operation of all types and the ability to collaborate with contractors on problems and resolutions.

· Proven ability to manage large-scale or national client portfolios, delivering measurable results and high client satisfaction.

· Strong technical understanding of data-driven management systems, engineering concepts, and digital workflow tools.

· Excellent communication, presentation, and interpersonal skills, with experience managing executive-level client relationships.

· Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and comfort working with digital reporting platforms.

· Analytical and detail-oriented mindset, capable of interpreting performance data and identifying actionable insights.

· Proven ability to prioritize, plan, and respond to multiple concurrent demands.

· Professional integrity and discretion in handling confidential client and corporate information.

· Ability to work both independently and collaboratively in a fast-paced, multi-disciplinary environment.

· Flexibility to work extended or irregular hours as required.

· Valid driver's license and access to reliable transportation for regional and national travel.

· Business attire is required for meetings and formal client interactions.

Reporting Structure

Reports directly to the Director of Partnering & Integration and VP Operations (or as designated by the President).

Job Type: Full-time

Pay: $80,000.00-$120,000.00 per year

Benefits:

• Dental care
• Vision care
• Work from home

Work Location: Hybrid remote in Mississauga, ON L4W 4L5