Relationship Manager

2 weeks ago

Etobicoke ON, Canada Up Right Services Full time

Up-Right Services Inc. is Canada's leading supplier of film and entertainment scaffolds, pipes, clamps, tracks, screens, textiles and rigging supplies.

We are a small and mighty team dedicated to our clients' needs. We have a passion for what we do and we care greatly about our employees' growth and well-being. We maintain a culture that's supportive, transparent and caring.

What are we looking for?

We are currently seeking a passionate and results-driven Relationship Manager with specialized experience in the Non-Film and TV industry.

We offer:

  • Competitive salary
  • Comprehensive health and dental benefits
  • A professional, collaborative, and team-oriented work environment

Key Responsibilities

  • Overall responsibility to manage the relationship between our clients in order to sustain long-term successful business
  • Act as liaison and guide for Accounts by serving as their primary point of contact – "Be The Face" - engage with and interact with accounts through regular communication and occasional site visits
  • Identify new strategies and techniques to increase sales with existing accounts and seek out new sales opportunities with new customers
  • Develop a clear understanding of individual client needs and preferences, and collaborate with the operations team to facilitate top-tier customer service throughout all deal stages
  • Own process throughout deal stages from initial contact to wrap-up and closing of account
  • Maintain accurate and up-to-date information in CRM software and across full deal stages, from prospecting, throughout the sale, and scheduled follow-up for feedback and future opportunities
  • Maintain up-to-date records of available equipment to drive fleet utilization across all product categories
  • Sound understanding of Company products and services in order to arrange the right equipment at the right time for our clients
  • Work interdepartmentally to ensure equipment availability and address any equipment inquiries with accuracy
  • Striving for 100% client retention, increasing profitability per client and the continual nurturing and growth of a client
  • Communicate, lead and support other team members and departments to ensure they understand client needs and the client delivery requirements for optimal success
  • Openly support change and drive new sales processes through modernization, where required
  • Work with AR from time to time to help pick up payment

Knowledge, Skills and Qualifications

  • Bachelor's degree in Business Administration, Film Production, Communications, or a related field.
  • Valid Driver's License.
  • Experience in relationship management, business development, and a client-facing/ sales management role
  • Experience working with B2B clients and managing long-term customer relationships
  • Awareness of market trends and innovations in event technology and services
  • Works best in a team environment

  • Proven achievement in sales and client service

  • Sound knowledge of the Non-Film and TV industry, including production processes, funding models, market trends and the needs of the production industry clients

If this sounds like the job you've been looking for, apply today Don't miss your chance to join our team at Up-Right Services Ltd. and help us elevate our business to new heights

Up-Right Services Ltd. is an equal-opportunity employer. If you require accommodation, please notify us and we will work with you to meet your needs.

We thank you for your interest. Due to the high volume of applicants, only those selected for an interview will be contacted.

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