Relationship Manager Ii

The position serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's large and complex clients.
**_Using well developed business relationship management skills influence c_**lient's willingness to partner with ADP depending on the various job levels available in the SCP job family. Key areas of focus include the development/ ongoing management of strong, productive relationships with executive level client contacts (ie; CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients
**_in adherence with targets established annually_**. The position
**_demands_** a strong combination of sales / account management / relationship building skills and business/financial acumen. Success in this role can be defined by year over year increases in metrics related to: targeted revenue growth and share of wallet per client,
**_(profitability percentages within assigned client base,), _**customer satisfaction indexes, and client retention rates, refrenceability
**_and exceptional RM Client Survey Result._**

**Client Focus**
- Effective management of the client relationship for:

- ADP's complex clients, with domestic, **_North America,_** and **_possibly_** global opportunity
- In some cases, consideration will be needed **_relative_** to clients with high potential for substantial growth over time
- Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise
- Oversee and support effective and mutually beneficial contract negotiations and understands financial impact
- Ensure appropriate utilization and consistent execution of SCP tools, communications, processes, client retention activities, and metrics
- Maintain a sufficient client assignment base, while looking for opportunities to **_enhance and_** increase coverage

**Client Communication**
- Demonstrate strong presentation, meeting management and relationship management/servicing skills
- **_Confident with ability_** to challenge the current state and make a compelling case for change
- **_Lead and_** Drive continuous improvement and operate with flexibility
- Recognition of cultural/international nuances that may impact client relationships and MNC governance
- Significant understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms
- Comprehensive industry and competitive knowledge with an external network of expertise
- Exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.
- Facilitate **_and encourage _**client participation in ADP events as appropriate ie; MOTM, ReThink, Beta Product opportunities, testimonials
- Primary responsibilities Revenue, Retention and Referencability

**Opportunity Focus**
- Execution of Large Account Planning techniques and skills to ensure strategic approach to client penetration and revenue forecasts
- Success in the role is defined by year over year increases in metrics related to: targeted revenue growth and share of wallet per client, profitability percentages within assigned client base, customer satisfaction indexes, and client retention rates. **_Individual revenue target to be established annually based on business needs._**:

- Facilitate client reference opportunities
- **_Lead and Support _**all activities related to new opportunities and retention efforts ie; RFP
- Adhere to all administrative aspects of monitoring revenue growth
- Primary responsibility Revenue/Retention and Referenceability

**Internal Communication**
- Ensures appropriate proactive internal communication and escalation of issues that impact the overall client relationship and retention
- Support all activities related to closed-loop processes ie; NCP, SCP Survey

**Education**
- Degree or Equivelant in Education & Experience Required /Preferred
- Equivelant in Eduation and experience Advance degree a plus
- Major or Concentration Business Administration, Human REsources, Finance or related
- Other education Accreditation from appropriate organization )CPP,CEBS, PHR) is desired
- Experience:

- Overall 10-12 years of successful experience related in the field and the client facing roles and successul demonstration of KEy REsponsabilites and Knowledge
- Previous experience in the HCM and Talent Acquisition & Management space preferred
- Combination of sales / accou