Recovery Account Manager

The CanCap Group ("CanCap") is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable—from credit adjudication through to contract administration, customer service, default management, and post-charge-off recoveries.

We are a company of innovators. We learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.

When it comes to our customers, partners, and each other, we are always motivated by doing the "right thing." We're always looking to find the best people and the right methods that allow us to meet this goal—and we look to the future for growth.

What your day and week can look like
:

As a Recovery Account Manager, you will be responsible for managing the end-to-end repossession and remarketing relationship between AutoCapital Canada (CancCap Group Inc) and our recovery vendors. Reporting to the Repayment Services Management team, this role ensures timely recovery, efficient vendor coordination, and maximum return on remarketed assets, while maintaining compliance with company policies, industry regulations, and customer service standards.

Key Responsibilities

Repossession Management

• Coordinate the repossession process for delinquent accounts, ensuring all legal and procedural requirements are met.
• Assign and monitor repossession orders with third-party vendors or agencies.
• Track asset recovery progress and maintain accurate, up-to-date system records.
• Communicate professionally with agents, and internal departments regarding repo status and next steps.
• Evaluate delinquent accounts to determine suitability for repossession, balancing risk, cost, and customer circumstances.
• Serve as the escalation point for complex cases, including cost approvals, partial redemptions, and exception handling.
• Ensure repossession decisions align with overall collections and recovery strategy.

Vendor Oversight and Relationship Management

• Oversee day-to-day performance of RecoveryHub, ensuring timely and appropriate action on assigned files.
• Monitor vendor compliance policies.
• Provide direction, feedback, and issue resolution to RecoveryHub to improve quality, efficiency, and recovery outcomes.

Analysis and Reporting

• Develop real-time reporting, dashboards, and KPI tracking.
• Manage vendor integrations and reporting for marketing and lead gen tools.
• Monitor lead intake processes and identify inefficiencies.
• Generate monthly lead generation and partner performance reports.
• Oversee Salesforce CRM health, workflow automation, and monitoring.
• Conduct testing for system improvements and process enhancements.
• Ensure compliance monitoring across marketing and CRM activities.

Qualifications & Skills

• Education:
  High school diploma required; post-secondary education in Business, Finance, or related field preferred.
• Experience:
  2–4 years in collections, asset recovery, or remarketing (auto finance experience preferred).
• Skills:
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Excel, Outlook, Word) and repossession management systems.
• Knowledge of repossession laws, and remarketing practices.
• Ability to work under pressure and meet time-sensitive deadlines.

This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. This could change based on the needs of the business.

To be considered for employment you will need to successfully pass a criminal background check and validate your work experience.

Next Steps

Adding to our team is one of the important steps that happens in our business. We've taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.

Diversity and Inclusion

The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.