Tier 2 Help Desk Analyst

9 hours ago

Ave NW Edmonton AB Canada Keeran Networks Full time
Company Description

Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a full-time Help Desk Analyst (Tier 2) to be based in our Edmonton office.

As a Managed Services Provider, we tend to be exposed to more technologies than most internal IT positions, and we certainly support a broader variety of network environments. The pace and demands of our environment are also much greater than an internal IT position. The successfully candidate will be a highly organized individual who is a great communicator.

Job Description


•    Provide exceptional front line support to clients from many different industries, ranging from dental offices to car dealerships

•    Deal with tickets escalated from tier 1, and mentor staff at tier 1

•    Interact with clients remotely via telephone (60%) and in person at their locations (40%)

•    Provide complete support for client environments including hardware, operating systems, line of business applications and network equipment

•    Work with vendor support on behalf of our clients to ensure their support issues are resolved

•    Escalate tickets to tier 3 as required, and ensure that all steps have been properly documented before escalating

•    Use, update and contribute content to our internal knowledge base

•    Client site visits to resolve issues within skillset

•    Implementation projects as required and able, such as desktop deployments

•    Maintain a calm and professional attitude even when dealing with stressful situations

•    Earn the trust and respect of clients

•    Works on obtaining industry certifications to further career path

•    Time entry in real time

Qualifications


•    Education: 1-2 years of relevant study and diploma preferred, but relevant work experience can be a substitute

•    At least 3 years of experience in a Help Desk or System Administration role

•    Preference will be given to candidates who have previous been employed at a Managed Services Provider

•    Relevant industry certifications are an asset

•    Experience with Windows desktop and server support and networking

•    Strong and effective oral and written communicator 

•    Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision

•    Professional, responsive, and positive work attitude is essential

Additional Information

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

  • Help Desk Analyst

    2 hours ago

    Ave NW, Edmonton, AB, Canada Keeran Networks Full time

    Company Description Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a full-time Help Desk Analyst to be based in our Edmonton office.As a Managed Services Provider, we tend to be exposed to more technologies...

  • Service Desk Analyst

    1 week ago

    Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full time

    **About the Company** Yardstick Technologies was founded to be the market leader in IT outsourcing to small and medium businesses in Western Canada. Through building relationships and an understanding of their needs, we help businesses make smart decisions with their technology to help them further their business strategy. At Yardstick, the way we work...

  • Tier 3 Help Desk Technician – MSP Experienced

    14 hours ago

    Edmonton, AB TE A, Canada Northern Computer Full time

    About the Role:Northern Computer is looking for an experienced Tier 3 Help Desk Technician to join our team and provide the highest level of end-user support at our help desk. In this position, you'll tackle advanced user issues and act as the primary escalation contact for requests that go beyond typical end-user concerns, managing complex and...

  • Help Desk Analyst

    16 hours ago

    Edmonton, Alberta, Canada 2iSolutions Inc. Full time

    If interested, please share your updated resume at **Title: Help Desk Analyst - SeniorDuration: 13-monthMaximum Extension Term (Months): 6Work Location: ST, Edmonton, Alberta, CAN, T6H 5T6Assignment Type: OnsiteMust Have**University degree in Information Technology (IT), Business Management or related discipline & 1 year Application Help Desk (HD)...

  • Help Desk Analyst

    5 hours ago

    Edmonton, Alberta, Canada Workiy Full time

    Client requires additional Help Desk Analysts to support the expanding Courts/Justices IT environment. The role provides operational backfill at the junior/intermediate level, enabling internal CTS staff to focus on service development and improvement initiatives. The Help Desk Analyst works directly with end users and external stakeholders to...

  • Help Desk Analysts

    14 hours ago

    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking two (2) additional Help Desk resources to provide backfill at the Junior / Intermediate level to allow additional staff to focus on service development and improvement initiatives. This role is fully onsite in Edmonton, Alberta. Work must be done from within Alberta, due to network and data security issues. Must be...

  • Help Desk Analyst

    8 hours ago

    Edmonton, Alberta, Canada Cenergy International Services Full time

    Help Desk AnalystRemoteEdmonton,ABApplication Help Desk Analyst role will provide front line support primarily to members of the public and post-secondary institutions who require assistance with ApplyAlberta. ApplyAlberta, Alberta Post-Secondary Application System (APAS) is an online application and transcript transfer system that anyone can use to apply to...

  • Help Desk Analyst

    9 hours ago

    Edmonton, Alberta, Canada 2iSolutions Inc. Full time

    We are seeking an Intermediate Help Desk Analyst for a 1-year contract opportunity in Edmonton, Alberta. This is an onsite role.Must haves:• 4 years – Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on...

  • Help Desk Analyst

    11 hours ago

    Edmonton, Alberta, Canada NR Consulting Full time

    Position Title :: Intermediate Help Desk AnalystWork Location :: Edmonton, ABPosition Type :: ContractDuration :: 12+ MonthsHelp Desk Analyst works directly with end users to troubleshoot technical issues.Receive and respond to inquiries related to applications supported by the Help Desk.Advise inquirers of any resolution to an inquiry.Utilize Help Desk...

  • Help Desk Analyst

    3 weeks ago

    Edmonton, Canada NR Consulting Full time

    This range is provided by NR Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$40.00/hr - CA$45.00/hr Recruitment Consultant at NR Consulting is hiring for USA/Canada locations for IT/Non-IT positions. Share your resume at abhijeet.d@nrconsulting.com or… Position Title:...