Account Manager, Client Relations

Job Requisition ID: 11473

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Montreal (QC)

Travel Requirement: Frequent

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ to $ and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Client Relations Management team, in the Account Manager, Client Relations position. In this role, you will promote CMHC's mortgage loan insurance products and services and homeowner business to our key clients, while establishing and maintaining harmonious business relationships across your assigned portfolio.

What you'll do:

• Collaborate with Commercial Solutions management to develop targeted strategies for homeowner clients, and actively participate in strategic planning.
• Establish and maintain strong relationships with key lenders and decision makers, including initiating new partnerships in support of business objectives.
• Contribute to the development of business plans and create tactical plans aligned with clients' needs and business volumes.
• Work with the Analytics team to leverage data, validate territorial strategies and support business growth.
• Design and conduct training, presentations and webinars to improve understanding of CMHC products and mortgage loan insurance policies.
• Maintain in-depth knowledge of CMHC products and services, monitor policy changes, and work with the Underwriting team to ensure they are well understood.
• Organize client events in partnership with regional teams, implement personalized sales and marketing strategies, and travel regularly across Quebec to meet with clients and partners.
• Monitor market trends, join professional groups (e.g., MPC) and participate in industry events to strengthen relationships and support clients.

What you should have:

• University degree in finance, business administration or marketing and over 5 years' experience in the mortgage industry, and expertise in loan origination, insurance, and mortgage loan underwriting.
• Solid financial analysis and creditworthiness assessment skills.
• Proficiency in sales techniques and client relationship management
• Excellent command of presentation tools and computer systems.
• Proven communication, negotiation and strategic relationship skills.
• Experience in training, group facilitation and professional presentations.
• Capacity to work independently, results-oriented and ability to operate in dynamic environments.
• A valid driver's licence and access to a vehicle, as this position requires travel regularly across the province of Quebec, including site visits to meet with clients and partners.

It would be great if you also had:

• Extended knowledge of CMHC's business, mandate and objectives is an asset.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry – we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around