Account Relations Manager

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers

**LOCATIONS**:

- Montreal, Quebec

**ABOUT THE OPPORTUNITY**:
The Account Relations Manager is responsible for building and maintaining relationships with our largest clients. The primary objectives are growing account revenue and preserving revenue through contract renewals and retention efforts. The Account Relations Managers serve as the central point of contact, providing pro-active, professional assistance for an assigned customer base in matters of post-sales account management and support. uControl training, education and billing support for our clients is a secondary responsibility. This position can also include some pre-sales meetings with Account Manager’s resulting in closed business.

**KEY RESPONSIBILITIES**:

- Build and maintain relationships of assigned base to grow, retain and renew account revenue as per set objectives.
- Support Account Managers in the pre-sale process by attending sales meetings, establishing relationships, and detailing responsibilities (or implementation processes) to customer resulting in closed business.
- Initiate correspondence with customers, ensure all documentation is sent and received in due time.
- Set-up accounts in various systems upon receipt of order tickets from Sales Operations Specialists (SOS).
- Promptly follow orders through with internal resources to ensure transparent, timely and successful implementation and billing.
- Liaise with customers to review initial billings
- Liaise between customer and other internal departments to assist with responses to inquiries
- Monitor, support and proactively inform the customer of any retention matters such as: delay in order processing, billing issues, technical issues, etc.
- Process credits as per company policies and procedures.
- Generate leads where possible (propose additional or new products).
- Develop referral relationship with customer base.

**WORKING CONDITIONS**:

- Hours of work: Usual business hours.
- This role 100% remote.
- Cognitive & Emotional Examples: Fast-paced environment, shifting priorities and timelines, de-escalating difficult situations, etc.

**TOOLS & TECHNOLOGY USED**:

- Proficiency with Microsoft Office Suite of programs.
- Experience with A3 and uControl an asset.

**CREDENTIALS**:

- Extensive experience of Telecom industry services.
- Knowledge of VOIP products and features.
- Knowledge of SIP messaging.
- Knowledge of Broadband products.

**LANGUAGE REQUIREMENTS**:

- Must be able to fluently read, write and communicate verbally in English and French to support clients across Canada.

**SKILLS & ABILITIES**:

- Relationship building (both internally and externally).
- Strong customer support focus with an ability to bring sales into the conversation.
- Attention to detail and analytical skills a must.
- Strong organizing and project leadership skills.

**HERE’S WHAT’S IN IT FOR YOU**:
Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our vision, mission and values.
- Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
- RRSP contributions.
- We promote work-life balance with generous PTO.
- We provide a great work environment with organized social events.
- You’ll have opportunities for growth & development.
- We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

**WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?**

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

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