Account Manager

Account Manager (Public Relations)

Company Description

Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success.

With 10 offices across North America and Europe, Citizen's client roster includes P&G, Nestlé, Duracell and Nespresso. The agency's disruptive campaigns have been awarded across the world from such shows as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity.

In 2023 Citizen was named PRovoke Media's Consumer PR Agency of the Year and Best Mid-Size Agency to Work For, in addition to PR Agency of the Year (Gold) from Strategy Magazine, Best Places to Work for PRWeek and Inc. Magazine's "Best in Business". In 2024, Citizen was named Campaign's Global PR Agency of the Year (Bronze).

This isn't just a job; it's an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team-bonding, we prioritize professional development, committed to unleashing the potential for our talent across all offices. If you lead with curiosity and are eager to make a lasting impact for the world's biggest brands, you can find out more about us here:

Transparency matters to us. For this role, you can expect a salary between $65,000-$75,000 annually, depending on experience.

About the Role

As an Account Manager, you are a vital part of the Citizen Team. We're looking for you to display a solid understanding of consumer and brand communications, media relations and engaging digital Canadians. The right Account Manager will be creative, strategic, organized, inquisitive and bold in their thinking. They'll be open to exploring new ideas and venturing into new territory but balancing that with a sensible approach to generating earned media. They will be able to work in a fast-paced environment and will know what creates a great story, what resonates with the media and how to help craft these narratives. In this role, you will:

• Be a key member of client account teams, working as a link between the junior and senior teams members
• Manage program tactics within a campaign with oversight from senior team members
• Create timelines, identifying all deliverables from campaign start to finish with minimal oversight
• Able to work in a fast-paced environment and manage multiple accounts and clients at a time
• Write creative and compelling materials that require little to no revisions
• Keep your finger on the pulse of industry trends to inform media relations and social media strategies
• Recommend creative and engaging tactics for client campaigns based on market developments and industry knowledge
• Support plan development by writing tactical recommendations in a compelling manner with little revisions required
• Present tactical recommendations to clients with little support from senior team
• Directly execute client-facing correspondence with little or no supervision
• Establish direct, professional relationships with client contacts
• Support client crisis events with timely monitoring, research and other needs as directed
• Support new business pitch development through generation of research and developing PR tactics with oversight from senior team members
• Help to build out ideas for identified client growth opportunities
• Review and maintain understanding of client budgets as well as manage execution budgets
• Build positive professional relationships with junior staff and provide constructive and comprehensive feedback when reviewing work from junior level

QUALIFICATIONS:

• 3-5 years communications experience in an agency or corporation. Agency experience working with larger, complex organizations preferred.
• Confident presentation skills
• Deep understanding and application of best practices in earned and social media
• Solid understanding of the different social media platforms and how to use them
• Strategic thinker – Creative and analytical in gathering information about clients' industries and business. Can effectively apply what's 'known' toward measurable and effective communications strategies that generate desired results, and grow client relationships
• Strong writer – Capable of delivering effective and creative written products for clients, including media materials, speaking notes and executive blog posts
• Advisor - Demonstrates an excellent understanding of the clients' businesses,runs effective client meetings and shows a high level of integrity in providing advice and counsel to support teams
• True teammate – Understands the importance of advanced planning, well designed processes and measurement tools to help optimize the long term success of group and team activities
• Media relations - Strong understanding of storytelling. Proven media relationships and results
• Professional and ethical - While upholding our values of quality, integrity, respect and an entrepreneurial spirit
• Knowledge of Brandwatch, Meltwater, CreatorIQ, and related platforms is an asset

What's in it for you:

We value the 'whole you'

• An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
• Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
• Generous Vacation starting at 3 weeks + 1 extra week over the holidays
• Agency summer days (exact policy differs per campus and agency)
• Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
• Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
• Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more

We are obsessed with learning and being better humans

• In-house learning & development sessions and annual career and growth conversations'
• Access to internal network of opportunities across all agencies
• Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

Check out our EDI report here to learn more about our work and commitment towards equity.

We invest in your health and wellness:

• Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more
• Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
• Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
• A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
• Maternity leave top up program.

Expiry Date Notice: This job description expires on December 12th 2025

We're humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We'll reach out directly to those we'd like to meet for an interview.

Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Citizen Relations what it is—and we wouldn't have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.

By joining Citizen Relations, you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we're made of. A whole network of them.

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