Representative, Inside Sales

7 days ago

Hamilton, Ontario, Canada Samuel, Son & Co. Full time

This is a 12-18 month contract position.

RESPONSIBILITIES:

  • Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed.

  • Speak to customers about developments and events (e.g. new / discontinuing products, increases or decreases in manufacturing activity, etc.) that could impact our business and share this information with the sales team.

  • Manage your assigned account portfolio to ensure short and long term supply demands can be met

  • Actively seek new business from current customers as well as potential new customers.

  • Establish and maintain good day-to-day working relationships with customer contacts.

  • Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).

  • Monitor the status of customers' orders and intervene as required to ensure on-time delivery.

  • Contact customers to inform them as soon as it is determined that their order will be late or incomplete and to work with them to minimize the consequences of the service breakdown.

  • Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.

  • Perform all duties in a manner that is consistent with principles outlined in Samuel's Customer Bill of Rights.

  • Support and assist with customer satisfaction surveys.

  • Understanding of the performance that is expected from your accounts.

  • Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins.

  • Review the profit performance of accounts on a regular basis and look for ways (e.g. material utilization, processing set-ups, freight, etc.) to improve.

  • Take personal accountability for the inventory position and performance of accounts.

  • Ensure Purchase Requisitions are placed as required to meet customer requirements with consideration to customer usage patterns and economic order quantities.

  • Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.

ROLE REQUIREMENTS:

  • Three years of experience in the steel service industry, with carbon plate, stainless steel and aluminum sales experience preferred.

  • Completion of post-secondary education, University or College with a major in Business Administration or Marketing preferred, or an equivalent combination of education and experience.

  • Effective communication and interpersonal skills.

  • Focused on value-added selling, customer service, and developing strategic partnerships with customers.

  • Proficiency with Samuel systems and Microsoft Office applications.

  • Drive, determination and ability to work both independently and as part of a team.

SAMSA

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