Front of House Casual Position

2 weeks ago

Maple ON, Canada SIRCH Community Services Full time $25,000 - $40,000 per year

POSITION SUMMARY

Shapes the restaurant-goer's experience by maintaining the dining room's appearance, taking and delivering orders, and ensuring superior customer service.

DUTIES AND RESPONSIBILITIES

Cash & Inventory

  • Responsible for the correct operation of the POS system
  • Balances all daily and nightly cash drawers
  • Maintains inventory list for front of house items

Space

  • Responsible for cleanliness and general appearance of: patio and entrance area, entry, counter, cash area, floor and rugs, bathrooms, walls and windows
  • Responsible for signage related to food, including blackboards
  • Check tables and chairs for cleanliness in the morning, and clean after each customer leaves
  • Vacuum/sweep and mop the floors after closing each day
  • Ensure the Bistro looks clean and uncluttered.

Food

  • Liaise with the kitchen staff to ensure an efficient and seamless service
  • Ensure food is delivered promptly so it is still hot (if applicable)
  • Be knowledgeable about the ingredients in all dishes and baked goods so you can explain to customers
  • Be aware of any allergens in any foods and caution customers (if appropriate)

Customer Service

  • SMILE
  • Manage online and telephone orders
  • Greet all guests warmly on arrival
  • Take orders, serve meals and clear tables
  • Encourage other sales (if appropriate)
  • Respond quickly and sympathetically to any customer concerns
  • Ensure each guest feels valued and important

Health & Safety

  • Enforce and monitor all health, safety, and sanitation standards in your area
  • Check bathrooms regularly and ensure they are clean and have appropriate provisions (or delegate as appropriate)

Other

  • Provide photos, stories, quotes, videos for Facebook and other social media efforts as directed

EMPLOYMENT CONDITIONS

Specific employment conditions of the Front of House position include the following:

Able to work flexible hours and days Must stand and walk for most of the day

Valid Ontario Driver's License and reliable car

Criminal Record Check

Hours of work: 8 am – 3:30 pm with half hour lunch

Days of work: as needed (to support busy times, cover illnesses and vacations, etc)

Estimated time: typically 2-3 days a week during the busier months.

Skills & Abilities:

· Able to make guests feel welcome, respected, and valued, professional but friendly regardless of circumstances.

· Excellent verbal and written communication

· Ability to build rapport with diverse guest groups, and resolve conflicts with empathy

· Ability to stay calm under pressure

· Manage multiple tasks, track progress, and avoid errors during busy periods

· Enthusiasm and positive attitude

· Follows policies and procedures at all times

· Works efficiently with colleagues, pitches in willingly to help others

· Ability to operate payment systems, manage transactions, and troubleshoot software.

· Adapts swiftly to new menus, service procedures, or technological updates.

Additional Attributes & Qualifications

· Personal presentation that aligns with brand standards, includes good hygiene,

willing to work mornings, Saturdays and the odd catered event as needed.

Job Type: Casual

Pay: $21.65 per hour

Work Location: In person

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