Current jobs related to Renewal Account Manager - Waterloo, Ontario - MCAP

  • General Administrator, Renewals

    1 week ago

    Waterloo, Ontario, Canada MCAP Full time

    General Administrator, Renewals - 2 Month ContractMCAP at a Glance JoiningMCAP means you will be a part of our diverse workforce of highly talentedindividuals who are recognized for their expertise and success At MCAP, yourprofessional expertise, commitment to teamwork and passion for serviceexcellence are recognized and rewarded with competitive total...

  • Accounting Manager

    3 hours ago

    Waterloo, Ontario, Canada Civia Full time

    About GovAIGovAI is transforming how governments use artificial intelligence to deliver better outcomes for citizens. We work with public-sector organizations to modernize decision-making, improve efficiency, and solve complex, high-impact problems using responsible AI.As a rapidly growing company, we are building a team of thoughtful, driven professionals...

  • Technical Account Manager

    2 weeks ago

    Waterloo, Ontario, Canada eSentire Full time

     Position Overview We are seeking a highly skilled and proactive Technical Account Manager (TAM) to join our Strategic Account Management (SAM) team in the Managed Detection and Response (MDR) Cybersecurity industry. The TAM will serve as the primary technical advisor for strategic accounts, ensuring the successful deployment, integration, and optimization...

  • Account Manager

    3 days ago

    Waterloo, Ontario, Canada Kindred Credit Union Full time

    The Kindred team is at the heart of our cooperative, bringing our values to life everyday. In fact, they are woven into everything we do. More than financial professionals, we care deeply about our members, and our communities. With integrity, stewardship, and compassion, we help ensure every member's experience feels welcoming and grounded in purpose....

  • Client Success Manager

    5 days ago

    Waterloo, Ontario, Canada GovAI Full time

    About GovAIGovAI is transforming how governments use artificial intelligence to deliver better outcomes for citizens. We work with public-sector organizations to modernize decision-making, improve efficiency, and solve complex, high-impact problems using responsible AI.As a rapidly growing company, we are building a team of thoughtful, driven professionals...

  • Customer Sales

    2 weeks ago

    Waterloo, Ontario, Canada Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brownis seeking aCustomer Sales & Service Representativeto join our growing team inWaterloo, Ontario CanadaThe Customer Sales and Service Representative manage the daily servicing of an assigned book of business...

  • Senior Manager, Accounts Receivable, Billing

    1 week ago

    Waterloo, Ontario, Canada BlackBerry Full time

    Worker Sub-Type:Regular Job Description: We are seeking a strategic, results-driven Senior Manager. This role will lead Accounts Receivable, Billing, and Credit Risk Management functions. The position is critical to ensuring accurate invoicing, timely collections, effective credit risk oversight, and optimized cash collections. The ideal candidate will...

  • Catalyst - Account Coordinator - Canada

    3 days ago

    Waterloo, Ontario, Canada Catalyst Awareness Inc. Full time

    What will you be Doing?TheAccount Coordinatorwill apply account coordination skills and experience acquired working in the creative and technology industries to deliver communication solutions for our clients. Strong interpersonal and organizational skills are required. The Account Coordinator (AC) will provide support on one of our key clients, and...

  • Senior Customer Success Manager

    1 week ago

    Waterloo, Ontario, Canada Mappedin Full time

    Who We Are And What We DoMappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. Built for scale and trusted by the world's biggest brands, our AI-powered tools make indoor mapping fast, flexible, and easy to integrate—powering indoor experiences at top destinations worldwide. With billions of...

  • Senior Customer Success Manager

    1 week ago

    Waterloo, Ontario, Canada Mappedin Full time

     Who we are and what we doMappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. Built for scale and trusted by the world's biggest brands, our AI-powered tools make indoor mapping fast, flexible, and easy to integrate—powering indoor experiences at top destinations worldwide. With billions of...

Renewal Account Manager

3 weeks ago

Waterloo, Ontario, Canada MCAP Full time $65,000 - $80,000

Renewal Account Manager

MCAP at a Glance

Joining
MCAP means you will be a part of our diverse workforce of highly talented
individuals who are recognized for their expertise and success At MCAP, your
professional expertise, commitment to teamwork and passion for service
excellence are recognized and rewarded with competitive total rewards offering,
a career with continuous learning and development (formal & informal
training), and exciting opportunities in a dynamic, entrepreneurial
environment.

The Role

This position is responsible for borrower retention and sales programs. Proactively contacting our borrowers with respect to their pending loan maturity and to sell them ancillary products is imperative to the continued growth of MCAP.

This position is assigned a segment of upcoming maturities each month. These loans are the exclusive responsibility of the Renewal Account Manager. Contacting borrowers potentially in advance of, and throughout the 90-days prior to their maturity date. The Account Manager is empowered to make rate offerings, discount terms, and offer incentives to retain business.

This position involves working a wide range of hours deemed to be the best fit for reaching the assigned portfolio of customers. The typical workday ranges from 8:00AM-8:00PM local time.

Being on the frontline, this role will have the opportunity to hear what customers are saying about MCAP products and services, as well as about policies and procedures at renewal / payout.

Sell

  • Prioritize maturities assigned, determining the best contact strategy to reach borrowers
  • Make outbound contact (phone/email) with the assigned list and entice the customer to stay with MCAP for their upcoming mortgage renewal
  • Send personalized offers to borrowers based on conversations
  • Handle enhanced rate negotiations with borrowers during renewal period

Increase Mortgage Profitability

  • Focus on profitability – gear customers into terms desired by MCAP
  • Promote MCAP products/services, discussing conversion, refinance and HMP opportunities

Report Consumer Opinion

  • Provide feedback and insight to management through different methods of rate intelligence information gathering.

What You Bring To The Team 

  • Sales experience
  • Experience in the finance/mortgage industry
  • Contact Centre/Retention
  • Exceptional oral and written communication skills
  • Excellent organizational and time-management skills
  • Ability to multi-task in a fast-paced environment
  • Strong analytical and problem solving skills
  • Proven ability to foster relationships
  • Strong customer service skills
  • Self-driven, motivated with the ability to work independently and in a team environment
  • Carries out duties with integrity and takes responsibility for actions.
  • Flexible work hours
  • High School degree (or equivalent)
  • Mortgage Agent Course (preferred)

If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies, then we want to hear from you

Be A Part Of Something Great

MCAP
is Canada's largest independent Mortgage
Finance company with
over $150 billion in assets under management providing mortgage solutions for
residential and commercial properties. For over 35 years,
MCAP originates, trades, securitizes and services mortgages in offices across
Canada. MCAP originates residential mortgages exclusively through the mortgage
broker channel as we believe that a professional mortgage broker is a
consumer's best option and MCAP actively promotes the services of mortgage
brokers across the country. MCAP is also a leader in the Canadian residential
construction lending market with over 25 years in the business. Our teams of
dedicated professionals serve a variety of developer, construction and lender
clients across Canada.

Position #: req2129

Employment Status: Permanent Full Time

Location: Multiple Locations Available - Toronto, Waterloo, Calgary and Vancouver  

Number Of Openings: 6

Department: Residential

Internal Job Title: Renewal Account Manager

Salary Range: $65,000 - $80,000

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position.  It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.