Senior Manager, Accounts Receivable, Billing

1 week ago

Waterloo, Ontario, Canada BlackBerry Full time

Worker Sub-Type:

Regular

 Job Description: 

We are seeking a strategic, results-driven Senior Manager. This role will lead Accounts Receivable, Billing, and Credit Risk Management functions. The position is critical to ensuring accurate invoicing, timely collections, effective credit risk oversight, and optimized cash collections. The ideal candidate will combine strong operational expertise with the ability to manage cross-functional relationships between Finance, Sales, and Customer Success, ensuring customers adhere to payment terms while maintaining professionalism and positive engagement. A professional yet assertive approach is essential to ensure timely collections and resolve overdue accounts effectively. Additionally, this role will spearhead process improvements, including reviewing and re-engineering ERP (NetSuite) configurations for credit, billing, and collections, and leveraging Salesforce to locate and interpret customer contracts. Knowledge of D&B for assessing customer creditworthiness is an asset.

Key Responsibilities
  • Lead and mentor the Accounts Receivable and Billing teams, fostering accountability, collaboration, and high performance.
  • Oversee end-to-end AR processes, ensuring timely and accurate collections with a firm yet professional approach.
  • Collaborate with Customer Success and Sales to resolve disputes and maintain strong client relationships while enforcing payment terms.
  • Supervise billing operations and credit risk management, identifying inefficiencies and recommending process improvements.
  • Review and optimize ERP (NetSuite) configurations for credit, billing, and collections; lead re-engineering initiatives to improve data accessibility and reporting.
  • Utilize Salesforce to locate and interpret customer contracts for billing accuracy.
  • Assess customer creditworthiness using tools such as D&B and set appropriate risk thresholds.
  • Develop and execute recovery plans for delinquent accounts, including negotiation of repayment terms.
  • Drive continuous improvement initiatives across AR, Billing, and Credit functions.
  • Provide senior leadership with AR metrics, cash flow forecasts, and credit risk analysis.
Qualifications
  • Bachelor's degree in Accounting, Finance, or related field;
  • 10+ years of progressive experience in AR, billing, and credit risk management, including people leadership.
  • Proven success in credit recovery and managing high-risk accounts.
  • Strong negotiation, conflict resolution, and stakeholder management skills.
  • Proficiency in ERP systems (NetSuite) and CRM tools (Salesforce); advanced Excel skills.
  • Excellent analytical, organizational, and communication abilities.
Preferred Attributes
  • SaaS or subscription-based industry experience.
  • Familiarity with ASC 606 revenue recognition standards and general accounting principles.
  • Proven ability to lead change management and process optimization initiatives.

Scheduled Weekly Hours:

40

  • Billing Specialist

    1 week ago

    Waterloo, Ontario, Canada Manulife Full time

    The ASO Billing Specialist is responsible for ensuring accurate and timely billing for Administrative Services Only (ASO) accounts. This role involves daily monitoring and management of Workorder Inquiry Tool and Amendment Implementation Manager, as well as completing all monthly billing tasks during the Bill Run (Business Day 1-8). The Bill Run period is...

  • Senior Accountant, Assurance and Accounting, Public Companies

    5 days ago

    Waterloo, Ontario, Canada MNP Full time

    Make an impact with our Public Companies team as a Senior Accountant. This diverse team of professionals are dedicated to exceeding clients' unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you'll provide comprehensive, tailored financial information that enables clients to make informed decisions with...

  • Shipping & Receiving Clerk

    2 weeks ago

    Waterloo, Ontario, Canada Topcon Positioning Systems Full time

    For over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by...

  • Assistant Manager/Receiver

    4 days ago

    Waterloo, Ontario, Canada Shoppers Drug Mart Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Merchandises and provides superior customer service.Maintains efficient flow of merchandise from the receiving door to the sales floor.Organize backroom...

  • Property Accountant

    2 days ago

    Waterloo, Ontario, Canada Robert Half Full time

    We are looking for a dedicated Property Accountant to oversee the complete accounting cycle for a portfolio of real estate properties. The successful candidate will play a crucial role in ensuring accurate financial reporting, supporting operations through detailed analysis, and maintaining compliance with accounting standards. This position is based in...

  • Senior Manager, Sourcing, Procurement and Accounts Payable

    1 week ago

    Waterloo, Ontario, Canada BlackBerry Full time

    Worker Sub-Type:Regular**Job Description:****We are seeking a strategic, results-driven Senior Manager to lead our Sourcing, Procurement, and Payables functions. This role is critical to improving procurement efficiency and driving stronger negotiation outcomes with vendors. You will ensure optimal contractual results while meeting all payment requirements....

  • Account Manager

    2 days ago

    Waterloo, Ontario, Canada Kindred Credit Union Full time

    The Kindred team is at the heart of our cooperative, bringing our values to life everyday. In fact, they are woven into everything we do. More than financial professionals, we care deeply about our members, and our communities. With integrity, stewardship, and compassion, we help ensure every member's experience feels welcoming and grounded in purpose....

  • Receiver

    1 week ago

    Waterloo, Ontario, Canada Farm Boy Inc. Full time

    Company Description At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments. As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that...

  • Receiver

    2 weeks ago

    Waterloo, Ontario, Canada Farm Boy Inc. Full time

    Company Description At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that...

  • Senior Accounting Supervisor

    2 weeks ago

    Waterloo, Ontario, Canada TalentSphere Staffing Solutions Full time

    Job Title:Accounting SupervisorIndustry Sector:HealthcareLocation:Waterloo IN-OFFICESalary: $80,000 - $90,000Our multiple-entity client in the health services industry is growing and need to hire an Accounting Supervisor to bridge transactional accounting and ?nancial management, ensuring accuracy, control, and operational efficiency.Reporting to the...