Tier 2 IT Technician
1 week ago
Location: Onsite (Whitby, ON)
Employment Type: Full-Time (40 hours/week)
Hourly Rate: Competitive
About the Role:
We are seeking a Tier 2 Onsite Technician to provide advanced technical support and maintenance for our internal systems. This role involves troubleshooting complex IT issues, implementing solutions, and ensuring optimal performance of desktops/laptops, mobile devices, printers, networking equipment, and phones.
Responsibilities:
- Provide second-level support for escalated technical issues.
- Diagnose and resolve hardware and software problems efficiently.
- Configure and maintain network devices and remote access solutions.
- Perform system upgrades and preventive maintenance.
- Collaborate with Tier 1 technicians and mentor junior team members.
- Document technical procedures and solutions for future reference.
Technical Skills Required:
- Strong Windows 11 support experience within a business environment.
- Beginner knowledge of Windows Server (2019 and up), including DNS, DHCP, and Active Directory.
- Proficient support experience with Microsoft 365 administration.
- Strong Microsoft Outlook troubleshooting experience.
- Familiarity with RMM tools and ticketing systems.
What's in it for you?
- Competitive hourly rate (40 hours/week).
- Work alongside highly skilled technical professionals.
- Gain exposure to advanced technologies and complex environments.
- Opportunities for professional growth and certification support.
- Discount on hardware.
Requirements:
- Completion of a university degree or college diploma in Computer Science, Information Technology, Systems Administration, or similar.
- Minimum 2 years of experience in IT support or a related role.
- Strong analytical and troubleshooting skills.
- Ability to work independently and manage multiple priorities.
- Valid Ontario Driver's Licence (G2 or greater) and reliable vehicle.
Job Type: Full-time
Pay: $22.00-$28.00 per hour
Benefits:
- Extended health care
- Paid time off
- Store discount
- Tuition reimbursement
- Work from home
Ability to commute/relocate:
- Whitby, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Help desk: 1 year (required)
Language:
- English (required)
Work Location: In person
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