Service Advisor

Peninsula Ford Lincoln is seeking a Service Advisor to join our team Are you ready for your next career challenge? Apply with Peninsula Ford Lincoln today

As the Service Advisor, you are the primary point of contact between our guests and the service department. You are responsible for providing a superior guest experience from appointment booking through to vehicle delivery. This includes accurately documenting repair orders, communicating vehicle maintenance and repair needs, coordinating work between guests and technicians, and ensuring all vehicles are returned promptly and in top condition.

The ideal candidate is organized, customer-focused, and capable of building long-term relationships with guests. You understand the importance of accurate communication, consistent follow-up, and proactive service recommendations to ensure guest trust and departmental profitability.

• Guest Engagement: Greet guests warmly, confirm appointments, and listen carefully to their vehicle concerns. Explain repair and maintenance services in a professional, easy-to-understand manner.

• Repair Order Management: Accurately open and maintain repair orders in the DMS. Verify vehicle and guest information, confirm mileage, and document all concerns using the Concern–Cause–Correction format.

• Communication and Updates: Maintain proactive communication throughout the repair process. Provide timely status updates via text or call, ensuring no guest contacts us first for an update.

• Maintenance Recommendations: Review multipoint inspection results with guests, highlighting manufacturer-recommended maintenance. Present options using the Good / Better / Best menu approach.

• Estimate and Authorization: Prepare accurate estimates, review costs and repair timelines, and secure guest authorization prior to work being completed.

• Documentation: Record all communications, declined services, and recommendations in the repair order. Ensure all repair orders are complete and compliant for warranty and customer-pay jobs.

• Team Collaboration: Work closely with technicians, parts personnel, and management to ensure efficient scheduling and accurate communication of repair details.

• Guest Satisfaction: Follow up post-service to confirm satisfaction. Address guest concerns promptly and ensure a positive experience that drives retention and referrals.

• Delivery Excellence: Review completed work, explain the invoice clearly, and personally return the vehicle or direct the guest confidently to its location. Thank each guest sincerely for their business.

Experience: Previous experience in an automotive dealership or service environment preferred. Candidates with strong customer service or sales backgrounds are encouraged to apply.

Skills:

• Excellent communication and interpersonal skills
• Strong multitasking ability in a fast-paced environment
• Knowledge of vehicle systems and maintenance schedules
• Proficient with DMS, CRM, and communication tools
• Ability to translate technical terms into guest-friendly explanations

Licensing: Valid Ontario G-class driver's license with a clean driving record.

Attitude: Positive, professional, and team-oriented. You thrive under pressure, take ownership of guest experiences, and work collaboratively to exceed expectations.

• Working directly with guests in the service drive and over the phone
• Coordinating work with technicians and the parts department
• Managing guest expectations, repair order accuracy, and on-time delivery
• Occasional evening or Saturday shifts to accommodate guest schedules

About Us

Leggat Auto Group represents 12 dealerships across Southern Ontario. We are proud to be celebrating our 100th year of serving our communities. We are a family-owned auto group that is committed to helping everyone find the perfect vehicle to match their lifestyle. Just like we match vehicles to our customers' lifestyle, we're looking for individuals who share and live our values. We focus on teamwork, passion, and ingenuity to drive our vision of providing an exceptional automotive experience for everyone. We are seeking career-focused individuals who want to grow their careers within a supportive and motivating environment.

Why Work for Leggat Auto Group:

• Career Growth Potential with 12 Dealerships and 600 Employees strong
• Drug, Dental and Extended Health Benefits
• Travel, Life Insurance and AD&D
• Employee Assistance Program (EAP)
• Employee Recognition and Events
• Employee Pricing on Vehicle Purchases and Parts and Services
• Goodlife Membership Discounted Corporate Rate
• Free Parking
• Leggat Care Foundation, we support the communities in which we live and work
• We represent 80% of the Car Manufacturer Brands

Additional Information:

Our Company proudly provides equal employment opportunity for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest