Service Advisor

6 days ago

Owen Sound, Canada Peninsula Ford Lincoln Full time

**About Us**

Established in 1922, Leggat Auto Group is a family-owned business with 11 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

**Responsibilities**:

- Greet each customer in a prompt, courteous manner
- Communicate with service customers to determine the nature of the mechanical problems, and time required.
- Schedule appointments using dealership booking system
- Handle minor customer concerns
- Follow up progress of each repair order during the day, contact customers by telephone or text message regarding changes in the estimate or time promised
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
- Review work performed with customers
- Interpret warranty information and policies to customers
- Stay up to date on technical and performance information on all vehicles serviced by the dealership
- Assist the service manager as necessary

**Qualifications**
- 2-5 years of previous Service Advisor Experience is required
- Experience with Dealermine & PBS software is strongly desired
- Exceptional customer service skills
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Ability to problem-solve and high attention to detail.
- Loves a fast-paced environment.
- Computer skills and understanding of technology.

**Why Work for Leggat Auto Group**:

- Career Growth Potential with 11 Dealerships and over 600 Employees strong
- Drug, Dental and Extended Health Benefits
- Travel, Life Insurance and AD&D
- TELUS Health Employee Assistance Program (EAP)
- Employee Recognition and Events
- Employee Pricing on Vehicle Purchases and Parts and Services
- Goodlife Membership Discounted Corporate Rate
- Free Parking
- Leggat Care Foundation, we support the communities in which we live and work
- We represent 80% of the Car Manufacturer Brands

**Additional Information**:
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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