Lead Care Coordinator – Modern Angels Healthcare

Lead Care Coordinator – Modern Angels Healthcare

About Modern Angels Healthcare

Modern Angels Healthcare is a trusted provider of compassionate, client-centered healthcare services. We are dedicated to enhancing the quality of life for our clients by delivering personalized care and fostering a supportive environment for our staff. Our mission is to empower care professionals to make a meaningful difference every day through collaboration, innovation, and respect.

We are currently seeking a Lead Care Coordinator to join our team, a dynamic leader who thrives in a fast-paced healthcare setting, demonstrates exceptional organizational and people skills, and ensures the seamless coordination of client care services.

Position Summary

The Lead Care Coordinator oversees the day-to-day operations of the Care Coordination team, ensuring the highest standards of client service, efficiency, and teamwork. This role involves leading, mentoring, and supporting a team of coordinators, while collaborating with caregivers, clients, and external healthcare partners to provide smooth, effective, and compassionate care delivery.

The successful candidate will possess strong leadership abilities, advanced problem-solving and critical thinking skills, and a passion for implementing solutions that improve care outcomes and operational performance.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and support the Care Coordination team to achieve operational excellence and client satisfaction.
• Provide training, coaching, and feedback to ensure team members meet performance expectations.
• Foster a collaborative, positive, and accountable team environment.
• Manage scheduling, workload distribution, and performance monitoring for care coordinators.

Client Care Coordination

• Oversee client intake, scheduling, care plan coordination, and follow-ups to ensure quality service delivery.
• Communicate effectively with clients, families, caregivers, and healthcare professionals.
• Handle escalated issues with empathy, professionalism, and a focus on resolution.
• Ensure accurate and timely documentation of all care activities and communications.

Operational Excellence & Implementation

• Analyze care coordination processes to identify areas for improvement and implement best practices.
• Develop and refine workflows, ensuring efficiency and compliance with policies and standards.
• Participate in and lead small-scale projects and initiatives to enhance care coordination operations.
• Monitor outcomes, follow through on action plans, and ensure successful implementation of solutions.

Problem-Solving & Critical Thinking

• Assess complex client and staffing situations, make informed decisions, and resolve issues promptly.
• Apply sound judgment and analytical thinking in balancing client needs, staff availability, and organizational priorities.
• Utilize data and metrics to guide decision-making and measure effectiveness.

Communication & Collaboration

• Maintain open, clear, and professional communication across all levels of the organization.
• Work closely with management and clinical staff to ensure consistent service delivery and care continuity.
• Represent the Care Coordination department in cross-functional meetings and contribute to strategic discussions.

Qualifications:

Education & Experience

• Diploma or degree in Healthcare Administration, Nursing, or a related field.
• Minimum of 3–5 years of experience in healthcare coordination, scheduling, or client services.
• At least 1–2 years of experience in a leadership, supervisory, or team lead role within a healthcare setting.

Skills & Competencies

• Healthcare Knowledge: Strong understanding of care coordination, patient management, and healthcare service delivery.
• Leadership & Team Development: Proven ability to inspire and guide a team toward common goals.
• Organization & Prioritization: Exceptional ability to manage multiple tasks, deadlines, and competing priorities.
• Customer Service: Compassionate, empathetic, and committed to client-centered care.
• Communication: Excellent written and verbal communication; active listening and conflict-resolution skills.
• Problem-Solving & Critical Thinking: Analytical thinker who can develop and execute effective solutions.
• Implementation & Follow-Through: Strong sense of accountability for seeing projects and process improvements to completion.
• Technical Skills: Proficiency in Microsoft Office Suite, scheduling software, and electronic health records systems.
• Flexibility: Adaptable to changing priorities, client needs, and organizational growth.
• Multilingualism: Additional languages are an asset.
• Team Collaboration: Works well across departments to ensure seamless operations and positive client outcomes.

Why Join Modern Angels Healthcare?

• A compassionate and mission-driven organization that values its people.
• Opportunities for professional growth and leadership development.
• Supportive and collaborative team culture.
• The chance to make a lasting impact on the lives of clients and their families every day.

Job Type: Full-time

Work Location: In person