Account Representative

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

We are dedicated to recognizing our employees by offering:

• Profit Sharing & Deferred Profit Sharing (retirement) program
• Excellent company paid benefit program
• Learning & development opportunities, including tuition reimbursement
• Opportunities for advancement

The Account Representative will be responsible for providing service to East Penn Canada's national, regional and local accounts within their assigned territory. The Account Representative will also be responsible for providing training to customers, as appropriate, to support business growth.

Please note that this is a non-commissioned role focused exclusively on account management. It does not involve direct sales or sales targets.

East Penn Canada is seeking candidates with approximately 1–3 years of experience in account management or a related field. This is a great opportunity for individuals looking to grow their careers in customer relationship management and develop within a supportive team environment.

Duties & Responsibilities

• Conduct regular service calls with national customers
• Deliver product to customer locations and pick up used and/or warranty claim products for return to East Penn Canada warehouse
• Ensure customers' merchandising (product displays, POP, and signage) are current and effectively promote East Penn's products
• Maintain East Penn inventories, including product model inventories, at customer locations such as retail stores and automotive dealerships
• Review daily inventory reports & reconcile with actual inventory
• Regularly review customer product mixes and recommend orders based on analysis of customer sales trends
• Liaise with customer contacts to confirm all orders delivered are accurate
• Efficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)
• Provide warranty support for all assigned accounts

Experience, Skills & Competencies

• 1-3 years of customer service or account management experience
• Experience within the power storage, automotive, or general industrial manufacturing/distribution sectors is a strong asset
• Strong customer focus with the ability to build and maintain long-term business relationships
• Solid planning, organizational and time management skills
• Strong written and verbal communication skills in French (bilingual French and English is preferred, but not required)
• Self-directed, able to work with minimal oversight, and highly results driven
• High-school or equivalent, with post-secondary education considered an asset
• Experience using a CRM is an asset, with Salesforce experience highly preferred
• Working knowledge of MS Office Suite

Other Considerations & Requirements:

• Valid Class 5 driver's license with no major driving infractions and willingness to travel within given territory daily
• Solid familiarity with Montreal and surrounding areas, with candidate residing within reasonable driving distance of East Penn's Laval branch location
• Background checks including criminal record, driver's abstracts & employment references will be required for successful applicants

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.