Bilingual Customer Service Agent

3 days ago

Blainville, Quebec, Canada SPI Santé Sécurité SPI Health and Safety Full time US$40,000 - US$70,000 per year

YOUR CHALLENGES  

Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.

YOUR RESPONSABILITIES

  • Answer customer requests through various channels (phone, chat, email);
  • Perform data entry and conduct research;
  • Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
  • Answer customer requests quickly;
  • Communicate with customers through various channels;
  • Assess customers' needs and propose adequate solutions;
  • Ensure customer satisfaction and offer professional customer service.

SPECIFIC MEASURES OF SUCCESS  

  • Service level;
  • Average processing time;
  • Average response time;
  • CSAT;
  • CES.


WHAT WE ARE LOOKING FOR 

  • Experience with a CRM, an asset;
  • General experience in customer service;
  • Ease with technology;
  • Bilingual, (French and english, written and spoken);
  • Previous branch experience, an asset;
  • Knowledge of health and safety, an asset.

  • 11 - Agent(e) service à la clientèle

    7 days ago

    Blainville, Quebec, Canada Bain Dépôt Full time $40,000 - $60,000 per year

    Agent(e) service à la clientèleNous recherchons un(e) agent(e) au service à la clientèle disponible à temps plein, ou pour un minimum de 30 heures par semaine.Description sommaire du posteRelevant de notre dynamique Directrice du département service à la clientèle, l'agent au service à la clientèle œuvre au sein de l'équipe qui est responsable...

  • Agent(e) à la collection

    1 week ago

    Blainville, Quebec, Canada LKQ Corporation Full time $40,000 - $60,000 per year

    Rejoignez la famille LKQ Nous recherchons des personnes motivées pour rejoindre notre équipe chez LKQ . Avec des opportunités de croissance, des avantages sociaux compétitifs et un environnement de travail agréable, LKQ est l'endroit idéal. Postulez maintenant et faites le premier pas vers une carrière enrichissante Si oui, LKQ Canada recherche...

  • Advisory Agent, Member and Client Experience

    18 hours ago

    Blainville, Quebec, Canada Desjardins Full time US$65,000 - US$110,000 per year

    The work mode arrangement for the position is full-time on site.Several opportunities are currently available in the Laurentides region.RequiredAs an advisory agent, member and client experience, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an...

  • Customer Support Partner

    1 week ago

    Blainville, Quebec, Canada SPI HEALTH AND SAFETY Full time $45,000 - $65,000 per year

    WHO WE ARE •With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. •We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:Our Employees •‍...

  • Agent(e) logistique

    13 hours ago

    Blainville, Quebec, Canada Kingsway Bulk Full time $40,000 - $60,000 per year

    Agent(e) logistiqueKingsway VracDÉTAILS DE L'OFFRELieu de travail :Blainville,QCAdresse :750 Bd IndustrielNombre de poste(s) à combler :1Statut de l'emploi :PermanentHoraire de travail :Temps pleinQuart de travail :JourDate d'entrée en fonction : Dès que possibleDESCRIPTIONDescription du poste: Horaire de travail du lundi au vendredi, 8h à 17h ;Gestion...

  • Customer Support Partner

    2 weeks ago

    Blainville, Quebec, Canada SPI Santé Sécurité SPI Health and Safety Full time $40,000 - $60,000 per year

    WHO WE ARE With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.  We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: Our Employees Offer an...

  • Advisory Agent, Member and Client Experience

    1 week ago

    Blainville, Quebec, Canada Desjardins Full time $45,000 - $65,000 per year

    Temporary position for an indefinite period (On call).The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping...

  • Customer Relations Supervisor

    2 weeks ago

    Blainville, Quebec, Canada SPI HEALTH AND SAFETY Full time $60,000 - $90,000 per year

    WHO WE ARE •With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. •We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:Our Employees •‍...

  • Customer Relations Supervisor

    1 week ago

    Blainville, Quebec, Canada SPI Santé Sécurité SPI Health and Safety Full time $60,000 - $90,000 per year

    WHO WE ARE With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.  We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: Our Employees Offer an...

  • Customer Relations Manager

    1 week ago

    Blainville, Quebec, Canada SPI Santé Sécurité SPI Health and Safety Full time $100,000 - $120,000 per year

    WHO WE ARE With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.  We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: Our Employees Offer an...