Country Representative

Job Overview

SF / KEX, well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the KEX Group. If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.

As a Country Representative, you will serve as the overall head of the company's Canadian operations, overseeing all business units including operations, customs compliance, sales and marketing, and warehouse. You will lead the strategic and operational initiatives to expand the company's logistics and e-commerce service footprint across Canada, ensuring profitability, compliance, and customer satisfaction.

Responsibilities

1. Market & Strategic Development

• Conduct in-depth research on local market dynamics, industry policies, and competitive landscapes to guide strategic decisions.
• Formulate and execute localized business, product, and operational strategies in alignment with corporate objectives.
• Drive business expansion through market insights, trade fair participation, and partnership development.
• Strengthen collaboration with resellers, direct clients, and freight forwarders to enhance local sales capability and expand regional resources.

2. Business Growth & Channel Development

• Develop and maintain strong relationships with resellers, logistics partners, and platform stakeholders.
• Identify and pursue business opportunities to expand market share and achieve sustainable revenue growth.
• Lead local sales initiatives to promote logistics and e-commerce solutions tailored to customer needs.

3. Operations & Quality Assurance

• Oversee all logistics, warehousing, and last-mile operations to ensure on-time, cost-effective, and compliant delivery.
• Manage and optimize local agent and vendor performance through effective resource allocation and operational governance.
• Standardize procedures and continuously improve operational efficiency and service quality.
• Strengthen Canada-Europe import and e-commerce logistics capabilities to achieve end-to-end performance improvement.

4. Compliance, Policy, and Local Engagement

• Maintain up-to-date understanding of Canadian trade, customs, and logistics regulations (CBSA, CARM, LVS, etc.).
• Build and sustain positive relationships with local authorities, trade associations, and regulatory bodies.
• Secure external resources and local partnerships to support business continuity and compliance.
• Ensure the company's operations fully comply with local laws, safety standards, and corporate governance.

5. Financial & Performance Management

• Oversee P&L performance, financial reporting, and accounts receivable activities.
• Manage cost structures and ensure operational profitability and budget compliance.
• Analyze key business metrics to drive continuous improvement and operational excellence.

6. Leadership & Team Development

• Lead and mentor teams across sales, operations, warehouse, customs, and customer service departments.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Recruit, train, and develop local talent to build a strong and sustainable leadership pipeline.

Qualifications:

• Bachelor's degree or above in Business, Logistics, Supply Chain, or a related field (MBA preferred).
• 8+ years of experience in logistics, freight forwarding, or e-commerce operations, with at least 3 years in a leadership role.
• Deep understanding of Canadian customs regulations (CBSA, CARM, LVS/CLVS).
• Strong financial acumen and proven experience managing P&L.
• Excellent leadership, negotiation, and communication skills.
• Bilingual in English and Mandarin is highly preferred.

Job Types: Full-time, Permanent

Pay: $85,000.00-$120,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (required)

Language:

• Mandarin (required)

Willingness to travel:

• 25% (preferred)

Work Location: Hybrid remote in Brampton, ON L6T 5M4