Customer Service Representative

17 hours ago

Brampton ON LT P, Canada Fastsigns Full time $94,080 per year


Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.    As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.    The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.    FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.    Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.    We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?  POSITION DESCRIPTION:
Under general direction, the Visual Communications Assistant assists the Center Manager/Franchisee in the administration of daily center operations.RESPONSIBILITIES (But not limited to):
  1. Answer the phone and direct callers to the appropriate individual.

  2. Copy and file documents, work orders, estimates, invoices, etc., as needed. 

  3. Assist the sales team as needed (i.e.: contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive "shopping" calls, etc.).

  4. Maintain center appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.

  5. Assist accounting by printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.

  6. Order and manage office supplies; make sure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.

  7. Assist Outside Sales Professional(s) as needed (i.e.: contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer service needs)

  8. Serve as a production backup when needed.

  9. Input data, fax, mail, copy and file. Manage incoming emails and redirect to appropriate staff member.

  10. Participate in and practice the brand mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center. 

  11. Serve as a backup for answering the phone if the franchisee, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed. 

  12. Understand the sales process enough to consult with customers to determine project needs and solutions.

 

Compensation: $ $18.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally -  who offer competitive pay and ongoing training opportunities. 

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

  • Customer Solutions Representative

    1 week ago

    Brampton, ON LT P, Canada ShipWise Logistics Inc Full time $40,000 - $60,000 per year

    Company OverviewShipWise Logistics Inc. is a leading Canadian logistics solutions provider, offering tailored transportation, warehousing, and integrated supply chain solutions. With facilities strategically located across Canada and the United States, we pride ourselves on delivering exceptional customer service and innovative logistics solutions.SummaryWe...

  • CSR - Customer Service Representative

    1 week ago

    Brampton, ON LT A, Canada King Truck Loan & Leasing Inc. Full time $40,000 - $80,000 per year

    OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing outstanding service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for helping others, with the...

  • Customer Service Representative

    24 hours ago

    Mississauga, ON LT J, Canada Colourific Coatings Ltd Full time $42,000 - $50,000 per year

    About UsColourific Coating Ltd. is a leading powder coating company in Canada for aluminum and steel products. Our powder coatings processes and applications comply to the American Architectural Manufacturers Association (AAMA) stringent specifications. Combined with superior quality assurance systems, just-in-time delivery, clients are provided with...

  • Customer Service Representative

    7 days ago

    Burlington, ON LP S, Canada Speedy Auto Service Full time $36,000 - $42,000 per year

    OverviewWe are seeking a dynamic and customer-focused Customer Service Representative to join our team in the automotive repairs industry. This role involves providing exceptional client support, managing sales inquiries, and handling administrative tasks to ensure smooth operations. The ideal candidate will possess excellent communication skills, be...

  • Customer Service Representative

    1 week ago

    Mississauga, ON LW P, Canada in-lite Design Full time $50,000 per year

    We are looking for a dynamic self motivated customer service specialist to join our established and growing company. As the Customer Service Representative for our premium outdoor lighting organization, you will be passionate about ensuring an unparalleled customer experience in the world of mid to high-end outdoor lighting. This role demands a professional...

  • CSR - Customer Service Representative

    2 weeks ago

    Whitby, ON LP Y, Canada Don Fournier Service Center Full time $40,000 - $70,000 per year

    Customer Service Representative (Full-time, Part-time)Service Ontario - Whitby Mall office is seeking outgoing, organized, and professional customer service representatives to join our team and provide top-notch service to our customers in the Service Ontario private (local non-government owned) issuing offices.Customer Service Representative: Duties and...

  • Customer Service Representative

    1 week ago

    Brampton, ON LT M, Canada KLN Full time $45,000 per year

    Customer EngagementRespond to customer inquiries promptly and courteously through phone, email, and live chat.Address complaints and resolve issues to ensure a positive customer experience.Build long-term relationships by providing excellent service and support.Shipment CoordinationMonitor and track shipments using internal systems and provide customers with...

  • Customer Service Representative

    1 week ago

    Mississauga, ON LW P, Canada 888e5518-1a0f-4c82-b690-5219c9ed30e8 Full time $40,000 - $45,000 per year

    Job SummaryWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service through various communication channels. Your primary responsibilities will include addressing customer inquiries, processing data entry tasks, and...

  • Customer Service Representative

    3 days ago

    Brampton, Canada Brampton Brick Full time

    Customer Service Representative **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** -...

  • Customer Service Representative

    5 days ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...