Assistant General Manager

Job Title: Assistant General Manager

Reports To: General Manager (GM)

Position Summary:

The Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager in the daily operations of the residence. The AGM ensures that the highest standards of service, compliance, and resident satisfaction are maintained while assisting in the oversight of all operational departments, including nursing, dining services, housekeeping, and maintenance. This role requires strong leadership, organizational, and problem-solving skills, as well as a commitment to creating a welcoming and well-managed community.

Key Responsibilities:

Operational Leadership & Compliance

• Assist the General Manager in overseeing the daily operations of the residence, ensuring compliance with the Retirement Homes Act (RHRA) and other relevant legislation.
• Support the Director of Care (DOC) in ensuring that health care services meet all regulatory requirements and standards.
• Understand and uphold regulations related to Public Health, Ministry of Labour, RHRA, and other regulatory bodies.
• Assist in the implementation and monitoring of quality improvement initiatives.
• Conduct regular audits and inspections to ensure adherence to policies and procedures.
• Responsible for Health and Safety Committee and overseeing fire drills & fire plan.

Resident Services & Care Support

• Assist in planning, assigning, and overseeing the residents' health and personal care services in collaboration with the DOC.
• Participate in inter-professional assessments to identify residents' needs and support the development of individualized care plans.
• Review pre-medical assessments to determine the community's ability to provide suitable care.
• Meet with residents and families to address concerns, resolve issues, and ensure satisfaction.
• Organize and participate in resident care conferences as required.
• Serve as a backup Infection Prevention and Control Coordinator when necessary.

Human Resources & Staff Management

• Assist in the recruitment, hiring, and onboarding of associates.
• Oversee the scheduling and staffing of employees to ensure adequate coverage in all departments.
• Support performance management, including conducting performance appraisals and providing ongoing staff education.
• Motivate and lead management teams and frontline staff, fostering a positive and productive work environment.

Sales & Customer Service

• Assist in sales and marketing initiatives to ensure high occupancy rates.
• Develop strong customer service practices to enhance the resident and family experience.
• Represent the residence in external events and networking opportunities.

Financial & Strategic Planning

• Support the General Manager in budgeting, cost control, and financial management.
• Assist in developing and implementing strategic plans to optimize business performance.

Qualifications & Skills:

• Experience in healthcare, hospitality, or property management preferred.
• Strong leadership and team-building abilities.
• Strategic planning and organizational skills.
• Sales and customer service experience.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and think critically.
• Proficiency in computer systems and operational software.
• Flexibility to work variable hours based on operational needs.
• An RPN is an asset in good standing with CNO

This role requires a strong commitment to leadership, problem-solving, and dedication to the success of the residence. We are looking for an individual who enjoys a challenge and is eager to be part of the solution in a dynamic and rewarding environment.

Job Types: Full-time, Permanent

Pay: $60,000.00-$68,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Education:

• Bachelor's Degree (preferred)

Language:

• English (required)

Licence/Certification:

• CNO Membership (required)

Work Location: In person