Store General Manager

Our grass is greener...

It's no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a veritable golfer's paradise.

Position Overview

Golf Town is actively seeking a Store General Manager (SGM) . We are looking for a leader with a deep passion for golf, driven by operational excellence, and committed to building a high-performance team. This role is designed for individuals who view golf as more than a game—it's part of who they are.

Key Responsibilities

• Lead & Inspire Teams: Create a motivated, united team by being a hands-on leader who thrives in a fast-paced environment. Foster an inclusive culture where the focus is on developing team members and consistently delivering the "Green Jacket Experience" to customers.
• Drive Business Metrics: Track and impact key performance indicators (KPIs), including Sales Per Hour, conversion rates, average transaction value, and items per transaction. Use analytical skills to understand reporting and translate data into actionable strategies.
• Operational Excellence: Manage a large-format store of up to 20,000 sq ft, efficiently balancing priorities and objectives while maintaining high standards. Leverage systems and team resources to deliver results without consistently working excessive hours.
• Customer-Centric Approach: Be present on the shop floor, engaging with customers and guiding team members. Champion exceptional service as a core element of the store's success.

Qualifications

• Passion for Golf: The ideal candidate is an avid golfer with a deep connection to the sport.
• Operational Expertise: Experience in managing large-format retail stores (20,000 sq ft or more), focusing on leading through teams and using systems to drive efficiency.
• Leadership & Communication: Strong interpersonal skills are essential, with the ability to inspire teams, foster a positive work environment, and cultivate a sense of loyalty. SGMs must be the type of leader that people want to work for—someone who is resilient, empathetic, and results-oriented.
• Analytical & Strategic Mindset: Ability to read and interpret business reports, understand KPIs, and implement strategies that impact store performance. Must demonstrate strong business acumen and decision-making skills.
• Experience & Commitment: Candidates should have multi-year experience as a retail leader, with stable career progression. Ideal candidates demonstrate resilience and a track record of seeing projects through. Frequent job changes in the past five years are not aligned with this role's demands.
• Apparel Experience: Prior experience in the apparel retail industry, along with a strong understanding of customer preferences.
• Growth Mindset: Candidates should be eager to contribute to a fast-paced environment, not looking to slow down but rather to elevate performance.

What We Offer

• A leadership role within a dynamic team committed to operational excellence and customer engagement.
• Full PGA of Canada dues reimbursement and participation in the Players Package program, including a full bag of the latest equipment.
• Vendor sponsored trips and sales contests.
• Comprehensive benefits package, including health, dental, and vision coverage, performance bonuses, RRSP contributions, and three weeks of vacation.
• Generous employee discounts at Golf Town, Sporting Life, and Team Town Sports.

What We'll Give You;

• Play a significant role in our mighty team, which shares a passion for Golf.
• Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
• Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
• An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

Who We Are;

Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.

Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town's fleet of stores inspire Canadians to get outside and live

an active lifestyle, whether it's playing some of Canada's top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.