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With more than 900 locations in 46 countries, Ashley Homestore is North America’s largest and fastest growing furniture retailer. We have an exciting opportunity for a Store Manager, to work out of our Moncton, NB location.
Reporting to the General Manager, this is a hands-on management role, that involves active and daily engagement and interaction with customers and staff. While a large focus of the role will be sales-oriented (coaching and managing staff to maximize selling performance), the role will also oversee the operational aspects (administration, inventory control, etc.) that drive the overall success of the store.
**Responsibilities**:
- Establish and communicate sales targets and coach team members to achieve exceptional sales performance;
- Recruit, train, mentor and evaluate all members of the team;
- Ensure efficient and sound operations by communicating and enforcing program, operational, and personnel processes, policies and procedures.
- Analyze sales results and make recommendations to achieve targeted inventory turnover;
- Oversee front-desk operations to ensure optimal efficiency and customer service;
- Work in conjunction with distribution centre to ensure the seamless delivery of product to customers and timely resolution of any service concerns;
- Jointly, with marketing department, develop promotional and advertising campaigns and communicate programs to sales team to drive additional traffic and sales to the store;
- Effectively problem solve and manage escalated service issues, developing and communicating appropriate solutions.
- Work with Corporate Controller to establish and understand an effective system of key performance indicators to use as a tool in driving effective business results and understanding store performance.
- Establish an overall high performance and engaged culture, driven by sales and excellent customer service.
- Work collaboratively with Atrium management team to drive the success of the store.
**Qualifications**:
**Education and Experience**:
- A minimum of 3 years’ experience in a supervisory/manager role in a retail environment;
- Previous experience managing commission sales staff is a strong asset;
- Post-secondary education in a relevant field (e.g., Business, etc.) is preferred, but equivalent experience may be considered.
**Skills and Knowledge**:
- Strong leadership - proven ability in managing strong performing teams and in creating a positive environment;
- Strong analytical skills - interest in metrics and understanding of store performance;
- Strong sense of urgency;
- Excellent communication skills - ability to build rapport with others;
- Strong business acumen - genuine interest in business operations and the success of the store;
- Ability to effectively problem-solve; and think rigorously and logically.
**Other**:
- Flexibility to work a variety of shifts within our retail hours is required
- Criminal background check is required
- Must be able to stand for long periods of time
Work Location: In person
