Ocean Import Coordinator

Job Description

About NUERA

NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure, and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.

Position Summary

As an Ocean Import Coordinator, you will play a key role in coordinating international ocean freight shipments, maintaining strong client and vendor relationships, and ensuring the timely and accurate movement of goods from origin to destination. You will manage documentation, communicate with carriers and agents, and provide outstanding customer service throughout the import process.

This role requires attention to detail, proactive communication, and the ability to manage multiple shipments simultaneously. The position offers opportunities for professional development and career progression within NUERA's import department.

Essential Functions

• Coordinate full container load (FCL) and less-than-container load (LCL) ocean import shipments from overseas origins to final delivery.
• Prepare and process import documentation, including arrival notices, invoices, and customs paperwork.
• Communicate with clients, overseas agents, carriers, and customs brokers to ensure smooth and timely cargo movement.
• Monitor shipments in transit, provide regular status updates to clients, and resolve any transportation or documentation issues that arise.
• Verify carrier bookings, confirm sailing schedules, and ensure containers are delivered and returned within free time to avoid demurrage and detention.
• Obtain, verify, and distribute shipment documentation in compliance with customs and CBSA requirements.
• Coordinate inland delivery arrangements with trucking companies, warehouses, and terminals.
• Prepare quotations for clients and agents, ensuring accurate cost and margin calculations.
• Follow up on client rate requests, shipment quotes, and billing inquiries in a timely manner.
• Maintain strong relationships with clients and service providers to ensure high levels of satisfaction and performance.
• Identify opportunities for process improvements and cost savings within the import operation.
• Communicate effectively with internal departments, including accounting and operations, to ensure accurate billing and shipment tracking.
• Support compliance with import regulations, documentation standards, and company procedures.
• Contribute to department goals for efficiency, customer service, and revenue growth.
• Perform other related duties as assigned.

Education Requirement

• Successful completion of the CIFFA Education Program or equivalent logistics training.

Required Skills and Knowledge

• 2–4 years of experience in ocean import operations or international freight forwarding (FCL/LCL experience required).
• Knowledge of CBSA regulations, carrier procedures, and customs documentation.
• Strong customer service orientation and communication skills.
• Proficiency in Microsoft Office and freight management software (CargoWise).
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Team-oriented mindset with the ability to collaborate effectively.
• Problem-solving skills and proactive approach to issue resolution.
• Experience with rate quoting, billing, and shipment tracking.

Working Conditions

• Climate-controlled office environment (desk/computer work).

Job Type

• Permanent, Full-time, On-site

Benefits

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Company Gym
• On-site parking
• Paid time off

Schedule

• 40 hours per week
• 8-hour shift

Salary Range: CA$55,000 – CA$65,000

Use of Artificial Intelligence

NUERA uses artificial intelligence in our hiring practices when setting required questions in our pre-screening of resumes when an applicant applies using LinkedIn and Indeed.

Retention of Application

NUERA Logistics Inc. will retain or arrange for the retention of every publicly advertised job posting and any associated application form for a period of three years after public access to the posting is removed.

Accessibility Statement

NUERA Logistics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.

Disclaimer

While we appreciate all applications, only those selected for an interview will be contacted. Those who have been selected for an interview will be provided feedback about the status of their application.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• On-site parking

Ability to commute/relocate:

• Mississauga, ON L4V 1N3: reliably commute or plan to relocate before starting work (required)

Location:

• Mississauga, ON L4V 1N3 (preferred)

Work Location: In person