Night Auditor/Front Desk Agent

1 week ago

Toronto ON MV E, Canada Riu Toronto Full time

Job Summary

Join our hospitality team as a Night Auditor and Front Desk Agent. In this role, you will oversee overnight operations, manage guest check-ins and check-outs, handle guest inquiries with enthusiasm, and maintain the integrity of our hotel's financial records.

Duties

  • Welcome guests warmly during late-night hours, ensuring a smooth check-in and check-out process while providing accurate information about hotel amenities and local attractions.
  • Manage line phone systems with professionalism, answering inquiries promptly and directing calls efficiently to appropriate departments.
  • Conduct the nightly audit process by reconciling daily financial transactions, updating guest accounts, and preparing reports for management review.
  • Maintain detailed records of all transactions, including cash handling, billing adjustments, and reservation modifications to ensure accuracy and accountability.
  • Provide exceptional guest services by addressing requests or concerns promptly, demonstrating excellent phone etiquette and hospitality management skills.
  • Monitor security cameras and perform routine safety checks around the property to ensure a secure environment for guests and staff.
  • Assist with administrative tasks such as updating reservation systems, preparing reports, and managing guest correspondence during overnight hours.

Qualifications

  • Experience in hotel management or hospitality management roles, especially in front desk or night audit positions.
  • Multilingual or bilingual abilities are highly desirable
  • Excellent communication skills

Job Type: Full-time

Pay: $28.19 per hour

Expected hours: No less than 40 per week

Work Location: In person

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