Internal Advisor/Dispatcher

Join the ride

Position : Internal Advisor/Dispatcher

Dealership : Capital Chrysler Dodge Jeep Ram

Location : Edmonton, AB

Classification : Full-Time, Immediate Hire

Capital Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that's right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Y our area of focus.

The role involves writing work orders for both new and used vehicles, estimating repairs, and coordinating with various departments to facilitate service and maintenance for Porsche vehicles. Key responsibilities include ensuring timely vehicle delivery, managing loaner and demonstrator vehicles, and responding to customer inquiries while scheduling appointments based on service needs. Ideal candidates should have service advisor experience, preferably in the luxury or German automotive sector, and possess a valid Ontario driver's license.

What drives your day-to-day?

• Writing work orders for New and Used Car Department vehicles
• Completing estimates of repair and quoting Sales Department
• Researching and understanding maintenance requirements for approved warranty extensions
• Coordinating with technicians to understand and estimate repairs and maintenance
• Coordinating with Service Manager, Sales Managers and Finance Managers to sell and complete repairs and maintenance
• Ensuring internal vehicle service and detailing requirements are completed in time for targeted delivery dates
• Coordinating with support staff to ensure Loaner Vehicles and Demonstrators are maintained and ready for use
• Updating shared tracking documents based on status of vehicles
• Responding to leads from the Porsche London website, and Business Development Centre
• Answering calls and scheduling customer appointments
• Preparing appointments based on recommended service schedule and campaigns
• Ensuring tires are here for next day appointments
• Assisting with greeting customers when required
• Cashing out customers who are picking up their vehicles
  Occasionally writing up work orders for customers in over-capacity situations

What are the must-haves…

• Service Advisor and/or auto industry experience preferred
• Import automotive experience is helpful, but not mandatory
• Knowledge of CDK or similar systems is an asset
  A valid driver's license and safe driving history is required

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you're a good fit to come along on our ride, apply now through our website at . We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.