Customer Support Specialist

1 week ago

Montreal, Quebec, Canada Stingray Full time

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our
Customer Support
team is currently seeking a
Customer Support Specialist
who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you

Your day-to-day

  • Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
  • Guide clients through various technical tasks related to audio, music, and digital signage systems;
  • Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
  • Create work orders for service visits, product shipments, etc.;
  • Coordinate customers' service requirements with other appropriate departments as necessary;
  • Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
  • Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Your Qualifications

  • Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
  • Written and spoken proficiency in both French and English;
  • Solution-oriented and an ambassador of change management;
  • Committed to continuous improvement and learning opportunities;
  • Creative thinker who can think outside the box;
  • Strong empathetic team player with the ability to multitask effectively.

Please note that the department operates from 8 AM to 8 PM on weekdays, and from 9 AM to 5 PM on weekends and holidays. You may be required to work weekends on a rotational basis (approximately 1 weekend on 3) and occasionally work evenings.

Life at Stingray

  • A cool office in Montreal & a h ybrid work policy
  • Share purchase plan (with a contribution from Stingray)
  • Access to virtual healthcare
  • Stingray café with breakfasts and snacks offered every day
  • Free fitness classes offered weekly
  • Access to private nutrition & wellness advising
  • Free language classes
  • Milestones celebrated with our loyalty program
  • and vibrant social events
  • And much more

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the
Old Port of Montreal
just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to to consult other available positions and learn more about Stingray, we're always on the lookout for new talent.

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