Customer Support Specialist

1 day ago

Montreal, Quebec, Canada FirstMailler Solutions Inc. Full time

Job Summary

We are seeking a dedicated and customer-focused Customer Specialist to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional service and support through various communication channels. Your expertise in data entry, analysis, and multilingual communication will be essential in ensuring customer satisfaction and fostering long-term relationships. The ideal candidate is bilingual (English and Spanish), possesses strong communication skills, and has a passion for sales and upselling opportunities.

Responsibilities

  • Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and courtesy
  • Maintain accurate and up-to-date customer records through efficient data entry
  • Provide detailed analysis of customer needs to recommend appropriate products or services
  • Assist customers with troubleshooting issues and resolving complaints promptly
  • Engage in upselling and cross-selling to maximize sales opportunities while ensuring customer satisfaction
  • Demonstrate excellent phone etiquette and communication skills during all interactions
  • Collaborate with team members to improve service processes and enhance the overall customer experience
  • Support multilingual customers by fluently communicating in both English and Spanish when required

Skills

  • Strong data entry skills with attention to detail
  • Bilingual proficiency in English and Spanish is highly preferred
  • Excellent communication skills, both verbal and written
  • Demonstrated analysis skills to understand customer needs and provide tailored solutions
  • Experience in sales, upselling, or customer service roles is advantageous
  • Ability to handle multiple tasks efficiently in a fast-paced environment
  • Strong phone etiquette and interpersonal skills to foster positive customer relationships
  • Ability to work well independently as well as part of a team

This position offers an engaging environment where your communication talents can thrive while helping customers achieve their goals. We value proactive problem-solving, a friendly attitude, and a commitment to delivering outstanding service.

Job Types: Full-time, Part-time

Pay: $44,000.00-$52,000.00 per year

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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