Customer Support Specialist

2 weeks ago

Montreal, Quebec, Canada FirstMailler Solutions Inc. Full time

Job Summary

We are seeking a dedicated and customer-focused Customer Specialist to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional service and support through various communication channels. Your expertise in data entry, analysis, and multilingual communication will be essential in ensuring customer satisfaction and fostering long-term relationships. The ideal candidate is bilingual (English and Spanish), possesses strong communication skills, and has a passion for sales and upselling opportunities.

Responsibilities

  • Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and courtesy
  • Maintain accurate and up-to-date customer records through efficient data entry
  • Provide detailed analysis of customer needs to recommend appropriate products or services
  • Assist customers with troubleshooting issues and resolving complaints promptly
  • Engage in upselling and cross-selling to maximize sales opportunities while ensuring customer satisfaction
  • Demonstrate excellent phone etiquette and communication skills during all interactions
  • Collaborate with team members to improve service processes and enhance the overall customer experience
  • Support multilingual customers by fluently communicating in both English and Spanish when required

Skills

  • Strong data entry skills with attention to detail
  • Bilingual proficiency in English and Spanish is highly preferred
  • Excellent communication skills, both verbal and written
  • Demonstrated analysis skills to understand customer needs and provide tailored solutions
  • Experience in sales, upselling, or customer service roles is advantageous
  • Ability to handle multiple tasks efficiently in a fast-paced environment
  • Strong phone etiquette and interpersonal skills to foster positive customer relationships
  • Ability to work well independently as well as part of a team

This position offers an engaging environment where your communication talents can thrive while helping customers achieve their goals. We value proactive problem-solving, a friendly attitude, and a commitment to delivering outstanding service.

Job Types: Full-time, Part-time

Pay: $44,000.00-$52,000.00 per year

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

  • Customer Support Specialist

    24 hours ago

    Montreal, Quebec, Canada Stingray Full time

    At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?OurCustomer Supportteam is currently seeking aCustomer Support Specialistwho will impress Stingray Business clients by swiftly addressing queries and resolving Level 1...

  • Customer Support Specialist

    3 days ago

    Montreal, Quebec, Canada Zeffy Full time

    About Zeffy Zeffy is the fastest-growing nonprofit platform in North America, helping organizations raise funds, run events, and engage donors. We are already working with more than 80,000 nonprofits and are doubling annually. Millions of people dedicate their lives to causes beyond profit, running schools, shelters, and community initiatives....

  • Customer Support Specialist

    1 week ago

    Montreal, Quebec, Canada Zeffy Full time

    About ZeffyZeffy is the fastest-growing nonprofit platform in North America, helping organizations raise funds, run events, and engage donors. We are already working with more than 80,000 nonprofits and are doubling annually.Millions of people dedicate their lives to causes beyond profit, running schools, shelters, and community initiatives. Yet most still...

  • IT Support Specialist

    1 week ago

    Montreal, Quebec, Canada Anone Inc. Full time

    Anone Inc. is a company dedicated to providing support and guidance to individuals and organizations in achieving their business goals. We are committed to helping people improve and adapt to the needs of their industry throughout their professional journey. Our mission is to assist and support learners in reaching their personal best and help clients...

  • Technical Support Specialist

    1 week ago

    Montreal, Quebec, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...

  • Technical Support Specialist

    1 week ago

    Montreal, Quebec, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...

  • Technical Support Specialist

    1 week ago

    Montreal, Quebec, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...

  • Voice of Customer Specialist

    20 hours ago

    Montreal, Quebec, Canada Cirque du Soleil Entertainment Group Full time

    Voice of Customer SpecialistBrand and MarketingPermanent PositionWe were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.OUR MISSIONSince 1984, the Cirque du Soleil Group has been committed to ever more creative and magical work, constantly pushing the boundaries of imagination and...

  • IT Support Specialist

    1 week ago

    Montreal, Quebec, Canada ACM Technologies North Inc. Full time

    Job SummaryWe are seeking a dedicated IT Support Specialist to provide technical assistance and support to our organization. The ideal candidate will troubleshoot hardware and software issues, maintain network security, and ensure the smooth operation of IT systems across multiple platforms including Windows, macOS, and Linux. This role is vital in...

  • Customer Support Specialist

    13 hours ago

    Montreal, Quebec, Canada Zeffy Full time

    Who we are Zeffy is leading a transformation in the social economy with its unique zero-fee fundraising platform, currently trusted by over 50,000 nonprofits throughout North America. Experiencing a 200% year-over-year growth, we're just getting started There's no better time to join us, as you'll be among the first 40 employees set to make a tangible impact...