Technical Support Specialist

6 days ago


Montreal, Quebec, Canada Velixo Full time
Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they love.

Headquartered in Montreal, Canada, we are a diverse and fast-paced organization that is rapidly growing in revenue and personnel. Our team is spread out across the world to support a growing base strong of 1800 customers and 200 value-added resellers worldwide.

Job Summary

We are seeking a Technical Support Specialist with experience in ERP systems to support our ERP Financial analysis product, an Excel add-in that connects with Acumatica and Sage Intacct. The ideal candidate will have a strong background in technical support, a deep understanding of ERP systems, particularly Acumatica and Sage Intacct, and experience in financial analysis and reporting.

Key Responsibilities:

  • Provide technical support for our ERP Financial analysis Excel add-in product.
  • Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct.
  • Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product.
  • Collaborate with the product development team to communicate customer feedback and contribute to product enhancements.
  • Develop and maintain comprehensive product documentation and support materials.
  • Stay up-to-date with the latest updates and features of Velixo, Acumatica and Sage Intacct to provide expert support.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Finance, Accounting or a related field.
  • Minimum of 2 years of technical support experience, with at least 1 year focused on ERP systems.
  • Proven experience as a Technical Support Specialist or similar role, with a focus on ERP systems.
  • Familiarity with financial analysis and reporting tools, preferably within an ERP context.
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues.
  • Excellent communication and customer service skills, with the ability to explain complex concepts to non-technical users.
  • Knowledge of Acumatica or Sage Intacct is highly desirable.


  • Montreal, Quebec, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...


  • Montreal, Quebec, Canada Castle Hall Full time

    COMPANY DESCRIPTIONCastle Hall Diligence is a leading specialist in operational, investment risk, ESG and cybersecurity due diligence of alternative and traditional asset managers. With a rapidly growing team of 100, Castle Hall has become the largest, dedicated due diligence organization worldwide, operating from offices in Montréal and Halifax, Canada;...


  • Montreal, Quebec, Canada SwiftConnect Full time

    Get to Know SwiftConnectAt SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users' digital pass is always at their fingertips – be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next...


  • Montreal, Quebec, Canada BLIC Network Solutions Inc. Full time

    Job OverviewWe are seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional IT support to our users. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring optimal operation of various operating systems and applications. The ideal candidate will possess strong communication...


  • Montreal, Quebec, Canada Constructor Full time

    About the PositionLaunched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of...


  • Montreal, Quebec, Canada Constructor Full time

    About The PositionLaunched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of...


  • Montreal, Quebec, Canada Canvendor Full time

    Role: L1 EngineersLocation: Montreal, QC (Onsite)Type: ContractRequirements/Qualifications:Prefer 3-5 years IT experience, including technical trainingKnowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applicationsExperience with imaging windows 10 OS.Familiar with basic network concepts (e.g., TCP IP, Windows...


  • Montreal, Quebec, Canada Siemens Full time

    Change the future with us.We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with...


  • Montreal, Quebec, Canada Selby Jennings Full time

    An elite proprietary trading firm is seeking an Application Support Specialist for its Montreal office (hybrid, 3 days onsite).Responsibilities:Support proprietary trading applications and trading teamsTroubleshoot technical issues, deploy and configure software, monitor systemsProvide technical support during trading operationsCollaborate with traders and...


  • Montreal, Quebec, Canada ACM Technologies North Inc. Full time

    Job SummaryWe are seeking a dedicated IT Support Specialist to provide technical assistance and support to our organization. The ideal candidate will troubleshoot hardware and software issues, maintain network security, and ensure the smooth operation of IT systems across multiple platforms including Windows, macOS, and Linux. This role is vital in...