Technical Support Specialist
2 weeks ago
Headquartered in Montreal, Canada, we are a diverse and fast-paced organization that is rapidly growing in revenue and personnel. Our team is spread out across the world to support a growing base strong of 1800 customers and 200 value-added resellers worldwide.
Job Summary
We are seeking a Technical Support Specialist with experience in ERP systems to support our ERP Financial analysis product, an Excel add-in that connects with Acumatica and Sage Intacct. The ideal candidate will have a strong background in technical support, a deep understanding of ERP systems, particularly Acumatica and Sage Intacct, and experience in financial analysis and reporting.
Key Responsibilities:
- Provide technical support for our ERP Financial analysis Excel add-in product.
- Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct.
- Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product.
- Collaborate with the product development team to communicate customer feedback and contribute to product enhancements.
- Develop and maintain comprehensive product documentation and support materials.
- Stay up-to-date with the latest updates and features of Velixo, Acumatica and Sage Intacct to provide expert support.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Finance, Accounting or a related field.
- Minimum of 2 years of technical support experience, with at least 1 year focused on ERP systems.
- Proven experience as a Technical Support Specialist or similar role, with a focus on ERP systems.
- Familiarity with financial analysis and reporting tools, preferably within an ERP context.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues.
- Excellent communication and customer service skills, with the ability to explain complex concepts to non-technical users.
- Knowledge of Acumatica or Sage Intacct is highly desirable.
-
Technical Support Specialist
2 weeks ago
Montreal, Quebec, Canada EQUISOFT Full timeWhat is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business...
-
Specialist, Technical
2 weeks ago
Montreal, Quebec, Canada Definity Full timeDescriptionJob SummaryReporting to the Manager, Technical Specialists, the Technical Specialist enables the achievement of growth, underwriting quality, service and talent objectives, aligned to the Commercial Insurance and Corporate Strategies, by supporting Underwriters to progress their careers by building capabilities in writing, evaluating, and...
-
Technical Support Specialist
5 days ago
Montreal, Quebec, Canada Unito Full timeAt a glanceThe company: Unito is a software startup that helps work collaboration tools speak to each other. We're currently 40+ employeesThe role: As a Technical Support Specialist, you will be the "technical detective" for our customers. You will handle complex inquiries, troubleshoot integration logic, and manage our AI support agents to ensure users get...
-
Technical Support Specialist
1 week ago
Montreal, Quebec, Canada SwiftConnect Full timeGet to Know SwiftConnectAt SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users' digital pass is always at their fingertips – be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next...
-
Technical Support Specialist
2 weeks ago
Montreal, Quebec, Canada SwiftConnect Full timeGet to Know SwiftConnectAt SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users' digital pass is always at their fingertips – be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next...
-
Specialist, Technical
2 weeks ago
Montreal, Quebec, Canada Definity Insurance Company Full time $77,800 - $129,600Job SummaryReporting to the Manager, Technical Specialists, the Technical Specialist enables the achievement of growth, underwriting quality, service and talent objectives, aligned to the Commercial Insurance and Corporate Strategies, by supporting Underwriters to progress their careers by building capabilities in writing, evaluating, and servicing risks in...
-
Network Technical Support
2 weeks ago
Montreal, Quebec, Canada BLIC Network Solutions Inc. Full timeJob OverviewWe are seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional IT support to our users. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring optimal operation of various operating systems and applications. The ideal candidate will possess strong communication...
-
Technical Integration Specialist
1 week ago
Montreal, Quebec, Canada Constructor Full time US$80,000 - US$120,000About The PositionLaunched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of...
-
Technical Support Specialist
1 week ago
Montreal, Quebec, Canada Millennium Software and Staffing Inc Full timeStrong repo knowledge, ability to translate business needs into technical requirements, support and maintain tools with CICD and unit testing, collaborate in Agile teams, and maintain relationships with all departments and users.
-
Technical Integration Specialist
2 weeks ago
Montreal, Quebec, Canada Constructor Full timeAbout The PositionLaunched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of...
