IT Support Specialist

2 weeks ago

Montreal, Quebec, Canada FmailNex Technologies Inc. Full time

Job Summary

We are seeking a skilled IT Support Specialist to provide comprehensive technical support to our organization. The ideal candidate will assist users with hardware, software, and network issues, ensuring smooth operation of IT systems across multiple platforms including Windows, macOS, and Linux. This role involves troubleshooting, maintaining IT infrastructure, and delivering exceptional customer service to internal teams. The IT Support Specialist will play a vital role in maintaining the security and efficiency of our technology environment by managing firewalls, operating systems, and network configurations.

Responsibilities

  • Provide technical support for desktop hardware, software, and operating systems (Windows, macOS, Linux) to end-users via help desk tickets or direct assistance.
  • Troubleshoot and resolve issues related to computer networking, LANs, VPN connectivity, and firewall configurations.
  • Assist with software troubleshooting across various applications including Microsoft Office and other enterprise tools.
  • Manage service requests using ServiceNow, Jira, BMC Remedy, and other ticketing systems to ensure timely resolution.
  • Support the setup and maintenance of computer hardware and peripherals; perform routine updates and patches.
  • Configure and maintain network infrastructure components such as routers, switches, and firewalls to ensure security and optimal performance.
  • Document technical procedures and solutions clearly for future reference.
  • Communicate effectively with end-users to understand issues and provide clear guidance or escalate complex problems appropriately.
  • Participate in IT projects related to system upgrades or deployments as needed.

Qualifications

  • Proven experience in IT support or desktop support roles with familiarity across multiple operating systems (Windows, macOS, Linux).
  • Strong knowledge of computer networking concepts including LAN/WAN, VPNs, firewalls, and operating system configurations.
  • Hands-on experience with ticketing systems such as ServiceNow, Jira, or BMC Remedy.
  • Proficiency in troubleshooting software issues and hardware failures; familiarity with Microsoft Office suite is essential.
  • Knowledge of network security best practices including firewall management.
  • Excellent communication skills with a focus on customer service and technical support.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are preferred but not required.

Job Types: Full-time, Part-time

Pay: $45,000.00-$65,000.00 per year

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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