Human Resources

Position: Human Resources / Operation Manager

Hours: 40 hours Monday- Friday

Reporting to: Executive Director

Pay: Based on experience

Summary:

Reporting to the Executive Director, this position leads and provides guidance in best and realistic practices supporting the entire employee lifecycle in areas such as recruitment, onboarding, payroll, benefit management, performance and attendance management, employment practices and legislation, policy development, and employee skills training. Responsible for the management of operations of the Administration and Business Maintenance team, and occupational health and safety.

Responsibilities

Human Resources Management

• Provide strategic human resources leadership for the organization, identifying and addressing problems and opportunities within the agency.
• Assist supervisors and managers to ensure effective performance and compliance with standards and protocols. Train and assist them in HR functions such as, hiring, onboarding, training, assigning and evaluating work, disciplining, and/or termination of employees in accordance with legislation, community practices, and the guidance of the Executive Director.
• Research, develop, and implement policy, planning, and strategy decisions as they relate to employee management, including but not limited to employee relations, compensation and benefits, recruitment and selection, performance management, and succession planning using relevant change management and communication practices.
• Maintain all HR related policies for the organization, ensuring employees are aware of standards, informed of changes, and that policies follow regulations, legislation, and other applicable standards.
• Create and update offer letter templates in relation to current legislative requirements.
• Maintain position descriptions and coordinate adjustments with the appropriate supervisor.
• Assist in the development and implementation of our annual performance review process, ensuring training for supervisor positions, resources, and record keeping follow legislation and best practices.
• Manage all training records, needs analysis, and compliance with legislation for the organization, coordinating with outside vendors to deliver in-person or online training modules, and ensuring compliance by staff.
• Manage the organization's leave of absence, attendance, and sick leave policies, liaising with employees. Ensure prompt filing of documentation, establishment of accommodations, working with appropriate supervisors to develop accurate return-to-work plans, ensuring compliance with all applicable regulations, privacy, reporting, record keeping, and legislation.
• Coordinate recruitment, on-boarding, and probationary periods with appropriate supervisors, ensuring that all processes meet legislative requirements for record keeping, human rights, employment standards, heath and safety and organizational practices.
• Oversee the organizational budgeting, reporting, planning, and auditing for human resources functions within the organization.
• Manage the Canada Summer Jobs Program by completing the grant request process, enrolling selected students, and submitting final reports, in respect to deadlines and requirements.
• Participate as a management representative on the Occupational Health and Safety Committee, assisting in coordinating workplace inspections, accident/incident investigations, corrective actions, third-party vendors, and record keeping as required.
• Maintain all employee records (physical and electronic) in compliance with confidentiality, privacy, and other records retention regulations, legislation, and best practices.
• Organize various employee events and initiatives throughout the year (i.e. holiday staff dinner, summer employee appreciation event).
• Provide training, counselling, and coaching to all staff as required.
• Other duties as appropriate and required by the Agency.

Administrative Management

• Supervises Front Office, Project Management and Building Maintenance employees to ensure effective performance and compliance with standards and protocols by selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or recommending termination of employees in accordance with legislation, community practices, and the guidance of the Executive Director.
• Management of contractors relating to administration, including the Request for Quote/Request for Proposal and vendor selection processes, monitoring performance to contract, and authorizing payment or termination of contracts.
• Assist with various agency events (i.e. surf inn turf, donor appreciation event).
• In collaboration with the Executive Director, ensures that the organization has adequate and up-to-date insurance contracts, which meet the legislative requirements, and best practices.
• Establishes operating standards, protocols, and check lists providing general instructions to staff for administration, safety, and maintenance standards, using computer tools, networks, and community best practices to maintain compliance with provisions of applicable legislation and practices.
• Participate as a member of the organizations management group, providing relief coverage for other managers and the Executive Director, helping to promote a culture that promotes employee engagement and performance within the vision and values of the organization.

Payroll, Benefits and RRSP Plan

• Manage and complete full-cycle payroll on a biweekly basis. This includes collecting and auditing payroll data from Managers, transferring data to our payroll software (Ceridian Powerpay), creating new-hire payroll profiles, completing RRSP contribution adjustments, updating employee statuses, and managing other employee information as needed.
• Manage income tax documentation, legislated deductions, government remittances, benefits carrier payments, and retirement savings plan calculations and submissions.
• Track and document employees time and attendance reporting, including employee hours worked, statutory holiday time, vacation hours, compensating time off and other records.
• Complete and distribute ROEs in a timely manner, in accordance with legislative requirements.
• Complete backend payroll reporting for accounting purposes on a biweekly basis.
• Assist employees with all benefit and RRSP related inquiries.
• Calculate employee eligibility for our Health Care Spending Account program on a semi-annual basis and manage all program changes.

Qualifications

• Advanced Diploma or Post-Graduate Diploma in Business/Human Resource Management or an equivalent combination of education or experience.
• 5 or more years experience in Human Resources, specifically the administration of policies, records, training, conflict resolution, employee coaching, performance management and progressive discipline.
• Proficiency in the use of computers, including knowledge of Microsoft Office. Role specific software applications including Ceridian Powerpay and HR Downloads considered an asset.
• An understanding of the Employment Standards Act, Ontario Human Rights Code, Occupational Health and Safety Act, AODA, and other HR legislative guidelines.
• Prior supervisory experience with a demonstratable focus upon management, operations, and leadership.
• Excellent communication skills, with prior public speaking experience preferred.
• Ability to build and maintain positive relationships with colleagues, volunteers, service providers, and donors.
• CHRP certification will be an asset.

Application Deadline: 12 December, 2025

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Work Location: In person